Senior Revenue Insights Analyst

Job Description

We’re looking for a Senior Revenue Insights Analyst to join Procore’s Revenue Insights and Analytics team. In this role, you will be responsible for driving business growth by providing scalable data solutions in the form of actionable insights and strategic & operational reporting. You’ll partner closely with Revenue Operations, Customer Success, Sales, and Finance to understand business problems, identify opportunities, and improve decision-making through actionable insights and business intelligence. 

This position will report to our Manager of Revenue Insights and has the opportunity to work remotely from any U.S. location or be based in one of our U.S. offices.

What You'll Do: 

• Build, maintain, and monitor a comprehensive set of metrics and KPIs to measure the health and success of the Client Services organization

• Create self-service business reports and dashboards within Tableau, Salesforce, etc.

• Manage projects to deliver data solutions to the Customer Success & Support business

• Interpret key metrics to identify business risks & opportunities by developing a strong understanding of the drivers behind Customer Support performance

• Partner closely with Customer Support executives to understand their data needs, help them make data-driven business decisions and influence strategy

• Perform ad-hoc and in-depth analyses and translate them into insights that can be interpreted and actioned by business executives and stakeholders

• Work closely with Data Engineering & Business Intelligence teams to influence and guide their development roadmaps

• Establish relationships and processes with teams in the Revenue organization (Marketing, Sales, Customer Success, Operations) as well as Revenue partners (Finance, HR, Product, etc.)

What We're Looking For

• Bachelor’s degree or equivalent work experience in related technical field

• 3+ years of experience working as a business analyst in operations supporting a Customer Success or Customer Support team, experience in SaaS preferred

• Effectively visualize data for presentations

• Advanced knowledge of Excel and Tableau required

• Ability to solve work independently, solve complex and ambiguous problems, and handle multiple tasks in a fast-paced environment

• Strong verbal and written communication skills and the ability to synthesize and present data to business audiences of all levels

• Data-driven with excellent problem solving, analytical, and research skills

• Knowledge of Salesforce

• Data modeling experience in SQL (Snowflake preferred), Python, DBT

Additional Information

Base Pay Range $90,360 - $124,245. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.