Service Technical Support manager

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Service Technical Support manager in Eaton's electrical business, based in Shenzhen, China. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:

What you'll do:

• 负责中国区UPS、MDC、储能、电力模块等产品的技术支持管理工作；
• 负责技术支持团队管理, 提升现场服务质量和客户体验
• 负责提升服务执行团队的整体技术水平, 重大事件的升级管理与项目管理
• 负责解决现场重大事件和疑难问题, 提供分析报告和解决方案
• 负责服务部门与品质, 研发的技术对接窗口, 反馈客户端的产品问题和客户需求, 协助持续改进和提升产品竞争力

Qualifications:

• 本科及以上学历, 电力电子、电气自动化等相关专业；
• 10年以上UPS技术支持经验, 3年以上团队管理经验；
• 有UPS、开关电源、变频器等电源类产品开发工作经验优先；
• 具备优秀的沟通、协调能力和文档编辑能力；
• 熟悉各种数据中心相关的标准和规范, 如GB-50174、TIA-942等；
• 英语六级, 熟练应用英语进行书写和交流

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.