Site Reliability Engineer (Hybrid)

Introduction
A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.
Seeking new possibilities and always staying curious we are a team dedicated to creating the world’s leading AI-powered cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers so the door is always open for those who want to grow their career.
IBM’s product and technology landscape includes Research Software and Infrastructure. Entering this domain positions you at the heart of IBM where growth and innovation thrive.

Your Role and Responsibilities
As a Site Reliability Engineer you will work in an agile collaborative environment to build deploy configure and maintain systems for the IBM client business. In this role you will lead the problem resolution process for our clients from analysis and troubleshooting to deploying the latest software updates & fixes.

Required Technical and Professional Expertise

• System Monitoring and Troubleshooting: 2-5 years of experience in monitoring/observability issue response and troubleshooting for optimal system performance.
• Automation Proficiency: 2-5 years of experience in automation for production environment changes streamlining processes for efficiency and reducing toil.
• Linux: 2 to 5 years of experience working with Linux operating systems.
• Windows: 2 to 5 years of experience working with Windows operating systems.
• Operation and Support Experience: 2-5 years of experience of experience in handling day-to-day operations alert management incident support migration tasks and break-fix support.
• Fluent English required

Preferred Technical and Professional Expertise

• Kubernetes/OpenShift: knowledge or experience of Kubernetes/OpenShift environments.
• Automation/Scripting: knowledge or experience of Ansible Python Terraform and CI/CD tools such as Jenkins IBM Continuous Delivery ArgoCD.
• Monitoring/Observability: knowledge or experience crafting alerts and dashboards using tools such as Instana New Relic Grafana/Prometheus.
• DBA: Interest or experience configuring and maintaining SQL NoSQL and data streaming technologies (e.g. DB2 PostgreSQL CouchDB Redis Kafka Spark etc.).