SMB Account Executive Nordics / Benelux

SMB Account Executives "SMB AEs" act as Account Executives and the face of GitLab for SMB prospects and customers. They are the primary point of contact for companies that employ between 1 to 99 employees. These GitLab team members are responsible for working new business in their territory as well as handling the customer journey for new and existing customers. SMB Account Executives will assist prospects through their evaluation and buying process and will be the customer's point of contact for any renewal and expansion discussions

The SMB Account Executive job family includes four distinct positions:

• SMB First Order Account Executive
• SMB Pooled Account Executive
• SMB Expansion Account Executive
• SMB Named Account Executive

All positions will include the following responsibilities:

• Experience managing an inbound request queue and assisting prospects and customers with online chat, email, and phone correspondence.
• Familiarity with the needs of software development and IT operations teams.
• Basic understanding of application lifecycle management including the technology commonly used in application lifecycle management.
• Basic understanding of DevOps practices, including the cultural shift it represents and the benefits to building and shipping software upon adopting those practices.
• Experience in a role that puts customer needs above all else.
• Product demo experience.
• Working knowledge of software development methodologies such as Waterfall, Agile, and Conversational Development.
• Comfortable with frequent client phone calls to explain hard-to-understand concepts and deployment options.

Specific responsibilities per role are outlined in our Handbook here - https://about.gitlab.com/job-families/sales/smb-customer-advocate/ 

• Excellent spoken and written English and European languages for regional roles.
• You are obsessed with making customers happy. You know that the slightest trouble in getting started with a product can ruin customer happiness.
• Affinity with software and the software development process
• Passionate about technology and learning more about GitLab
• Demonstrated progressive experience in sales, marketing, or customer service
• Experience with CRM and email automation software is highly preferred
• An understanding of B2B software, Open Source software, and the developer product space is preferred
• Be ready to learn how to use GitLab and Git
• You share our values, and work in accordance with those values
• Ability to use GitLab

Career Ladder

The next step in the SMB Account Executive job family is to move to the Mid Market Account Executive job family or the Sales Management Job Family.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply. Our hiring process is described in more detail in our hiring handbook.

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

• Selected candidates will be invited to the following:
1. A phone or video conference screen with the recruiter. This takes 30 minutes and helps our recruiting team align your interests and qualifications with the right opening on the sales team.
2. A video conversation with a potential colleague. This takes 45 minutes and helps us understand your sales experience, style, and skills.
3. A video conversation with the hiring manager. This takes 30 minutes and helps the sales manager understand what you want to do next in your career and how that might intersect with GitLab and the Commercial sales team.
4. A video conversation reviewing your professional experience chronologically. This takes from 45 min to an hour and allows your hiring manager to understand the similarities and differences of past roles you’ve had to the role we are considering for you
5. A mock GitLab customer call. The mock call itself is limited to 15 minutes. You are given a few minutes to ask any final questions before going into the mock call. After the mock call, we use the remainder of the half hour to understand feedback, how it felt to sell GitLab, and ask any questions we have remaining about your candidacy.

Additional details about our process can be found on our hiring page.

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

1. Mission: Everyone can contribute
2. Results: Fast growth, ambitious vision
3. Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
9. Work/Life Harmony: Flexible workday, Family and Friends days
10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

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