Software Training Engineer

The software training specialist is a critical part of the software who is responsible for the on-going support of active customer sites utilizing the Kardex FulfillX software product. He/she will be in a customer facing position and will need strong communication, customer service, organizational and troubleshooting skills. The candidate must be able to create training plans and train users on the usage of the FulfillX platform and prepare for edge case questions the users may have. He/She will also track feedback on customer satisfaction and quality of the FulfillX product and incorporate ways to make sure their needs are met. The candidate will be responsible for plan, create, and train users around the FulfillX Platform. 

The Training Specialist will be focused on the FulfillX software product and will need a strong knowledge of Warehouse Management/Supply Chain practices in order to navigate and train users on best practices. 

About Kardex FulfillX 

An automated warehouse revolves around the effective orchestration of hardware and software systems. Kardex provides highly reliable and precise mechanical solutions but also an intelligent and configurable execution system. The benefit to you is optimized overall performance and a single point of contact with a high degree of competence.  

FulfillX for AutoStore is a proven modular software platform, leveraging over 30 years of research and development to seamlessly interface with any host system. Our software development team, centrally located in Cincinnati, OH, focuses exclusively on AutoStore integration and processes which provides the most reliable and comprehensive AutoStore software solution on the market. 

Job Purpose 

• Create training plans and materials for regions, customers, and internal new users 

• Execute training plans with different users and be able to answer questions around FulfillX product 

• Answer questions around ways during the implementation phase on ways users may be able to do custom activities 

• Some travel required (Domestic and International)

• Support the startup of the new company. 

Training/Education: 

• Technical degree in engineering or a similar field is preferred 

Professional Experience: 

Experience with the below technologies preferred: 

• SQL 

• Experience in using and communicating (verbally and written) in the following technologies: 

• Microsoft Office 365  

• Azure DevOps or comparable agile software management tool 

• Learning Management Systems 

Other Experiences: 

• Experience supporting and troubleshooting warehouse management systems is preferred 

• Experience training different level of users is preferred 

• Detailed understanding of logistics and IT processes 

• Customer facing experience 

• Ability to work under pressure for short periods of time and remain calm, professional, and focused on priorities and tasks 

Key Role Characteristics  

• Motivation to be a key member in setting up a new business (startup environment) 

• Entrepreneurial thinking 

• Excellent communication and interpersonal skills 

• Ability to establish effective working relationships across teams and cultures 

• Self-driven, result oriented with positive outlook to success 

• Advanced troubleshooting ability 

• Clear focus on high quality and ensuring all the customers' needs are met 

• Willing to question and ask “why” to software topics to drive continuous improvement