Solution Architect

TruRating - be part of something which will change the world.

Take the plunge. Live the dream. Do something which you know will touch the lives of millions of people the world over every single day, which will change the way businesses and consumers think. Get out of bed in the morning for that adrenalin hit, love the pace, love the challenge, love doing what has never been done before - and love being the best you've ever been. And what's more, owning part of what you've created.

TruRating is a hypergrowth SWAS company that improves businesses, benefits consumers, and donates to charities. Our patented Customer Experience (CX) technology collects feedback from 80%+ of customers at the point of payment and provides this data in real-time to improve the multi-channel experience and revenue for all retail businesses. This feedback also provides transparent, representative, and validated information to consumers in the form of TruRating store 'profile pages', whilst for every question we ask, TruRating donates to charities around the world.

We partner with the biggest payment companies in the world, and our unique integrations mean we are delivering an unprecedented dataset. No other business in the world is combining online and offline sentiment and consumer behaviour data in huge volumes, at near to real time.

Our customers include some of the best performing and highest-profile retailers in the world - and the group is growing all the time. We are collecting millions of ratings and over 150m data points every week and are 'live' in the UK, Europe, North America, Australia, and NZ. With 600m ratings now under our belt and global patents granted / registered, the world is there for the taking.

We need to grow our passionate team to help us live out the dream and deliver on our incredible opportunity. TruRating is a global organization with US headquarters in Atlanta GA, UK headquarters in London and ANZ headquarters in Sydney. We are actively growing our team and invite you to check us out!

The role.

The role of the Solution Architect is critical to TruRating's continued growth and success. The emphasis is on:

• Working with our technology partners to deliver a TruRating capability - this includes our in-store solution with payment companies and digital integrations across a growing number of consumer touchpoints.
• Helping our merchants work through the setup and implementation process to support "go live".
• Working with the product team as a technical Product Manager on ideas & solutions to ensure TruRating is optimized for evolving touch points in the consumer journey across our markets, platforms and verticals.

The Solution Architect is expected to be expert in both the technical and process aspects of solution delivery with both partners and merchants. Good communication skills are key to this role in supporting pre-sales efforts with IT stakeholders at all levels, providing clear guidance to deliver a successful project/program, and collaboration with our internals teams - product, development, operations, and customer success.

The right candidate will have deep experience of architecting and delivering SaaS solutions, with a blended skill set with payments & POS technology, digital platforms, API's, and networking skills. Additionally, the right candidate will have experience in platform optimization through participation in product definition as a technical product manager.

The role requires a talented and highly motivated individual who fits well into the team, has excellent communication skills and a keen eye for the detail. The successful candidate will need to quickly understand our business models, business culture, ways of working and immediately add value. You will be able to collaborate well with the team and clearly articulate your approach, bringing colleagues and partners 'with you' as the team continues to build a world-class business and technical platform.

Requirements

Key responsibilities

• Architect and deliver partner integrations in both payment, POS, SCO, digital platforms, and cloud to cloud solutions. This includes design, project management, and integration QA.
• Work with merchants to ensure streamlined implementations are delivered to support go live dates. This includes ongoing focus on internal process and product improvements to support that goal.
• Work with data and product engineers to deliver internal and external facing technical projects.
• Provide architectural, technical design, and network inputs into internal platform, partnership, and merchant discussions.
• Provides leadership and hands-on support to the wider architecture group's work directly collaborating with our CTO.
• Support sales and customer success teams as they work with clients from prospect to life cycle stages.
• Preparing accurate and concise technical documentation for external and internal audiences

Key objectives

• Deliver and optimize partner integration solutions for physical (payments, POS, SCO), digital (web, app, mobile), and cloud to cloud instances.
• Deliver successful merchant implementations with a focus on timeliness, quality, and ease - incorporating a creative approach to problem solving and identifying opportunities to work faster and smarter with our partners and merchants.
• To provide a technology and enablement vision that supports TruRating's growth across markets and verticals, meeting the requirements of current and future business needs. This will be recognized through your role as technical product manager with our product team.
• To ensure strong communication with commercial teams - sales and customer success, product, development, and operations.

We would love to bring on board someone who

• Is responsible for architecture, design and development of partner integrations which continues to expand our addressable market in a cost effective and enterprise ready approach.
• Has great experience with the design and build of modern API's and enterprise networks to support a cloud-based SaaS service. Experience with Android, mobile apps, and e-commerce solution suites are key.
• Designs and documents solutions to deliver technical statements of work as well as operations/implementation guides.
• Can evaluate 3rd party software solutions and merchant deployments to ensure successful delivery.
• Is experienced with Payments, POS, and SCO technology as well as working with DevOps to support infrastructure operations.
• Has a fantastic track record delivering on time and with a commitment to quality.
• Has experience with data schemas and how to maximize ways expand data points.
• Is operationally excellent with the ability to plan, prioritize and deliver with clear results.
• Is a team player with excellent interpersonal skills; able to collaborate across the organization.
• Has excellent written, verbal communication and presentation skills.
• Is self-reliant, resilient and proactive with a high motivation to make things happen, deliver effectively and efficiently.
• Can translate complex, technical details to non-technical team members both internally and with prospects.
• Has Cloud service experience (Azure preferred)

Benefits

TruRewards

We offer our team members many benefits including 25 days holiday (Paid time off days) wherever you are in the world, a fun and creative hybrid work environment, fully stocked kitchen of treats and drinks, plus fun summer and winter days out. Other TruRewards include a comprehensive Healthcare package with dental and vision coverage, as well as countless other softer perks.

As with everyone on the team, you'll have share options and own a part of the company's success.

If you are excited about this role but your experience doesn't align perfectly with every part of the job description, please apply anyway :-) Studies in this area report that some groups of us - like people of colour, people with disabilities and people from LGBTQ2+ communities, women etc. are less likely to apply for jobs unless we meet every single qualification. Here at TruRating we are committed to providing the most welcoming and inclusive work environment - free from any form of discrimination and inequality. What makes TruRating is us all thriving as part of a diverse and supportive culture - and we would love to welcome you to it : )