Solution Consultant

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What you'll do:

• Provide high quality onboarding and implementation of Infinite Blue applications to new customers.
• Lead project design, initiation, and deployment of software and support to customers.
• Collaborate with internal, external and customer teams to deliver high quality solutions.
• Implement and document customizations and configurations of the IB platforms and applications.
• Collaborate with Account Management, Product Management, App Development and other teams on delivering high value projects and services.
• Conduct root cause analysis and troubleshooting on customer issues and provide solutions.
• Provide training to customers as required to improve successful adoption.
• Document resolutions to issues to improve the team knowledge base.
• Provide feedback to Product Management, Enablement, and other teams to improve products and processes.

What you'll bring:

• 2-3 years of technical project management experience or technical customer support experience
• Strong customer service and organizational skills 
• Strong problem resolution and decision-making skills 
• Good troubleshooting and multi-tasking skills 
• Knowledge of relational databases, HTML, JavaScript a plus 
• A good listener with a proven ability to build relationships with all levels of staff 
• Strong time management skills, attention to detail and outstanding follow-up skills 
• Must have excellent communication skills to be able to troubleshoot effectively over the telephone while being courteous, patient, and professional 
• Able to manage multiple channels of support (phone, emails, voicemail, backlog) 
• Must be dependable with a high sense of urgency