Solution Engineer

Detailed Description

Align with customers, partners, and internal teams. creating solutions to drive business value. 

Duties/Behaviors

• Assist in the design of networking and mobility solutions to fix a diverse range business problems for variety of customer verticals, using the best technology solutions to meet specific business needs

• Assist Solution Architects in the business development life cycle to identify and qualify current networking and mobility offerings and validate emerging product offerings

• Become the customer’s trusted technical advisor on projects for smaller accounts, and establish relationship with customer independent of the account manager

• Maintain a professional demeanor when dealing with customer; interact at all levels within the customer organization

• Discuss customer business goals, and provide evaluation and direction in both operational processes and technical architectures

• Write proposals, reports, and general project documentation

• Development of level of effort and cost estimations for completion of product solutions

• Development of Statement of Work documentation for the completion of product solutions

Education: 

Bachelor’s degree or equivalent in related field experience

Experience:

 • 3+ years network or mobility design and/or implementation experience and customer facing solution-based selling.

• Proven work experience dealing with major customer accounts.

Technical Skills:

• Knowledge of core technology services and design of the most core networking solutions across a broad range of customer verticals

• Strong network protocols and design

• Broad-based technology understanding and competence in multiple technologies and solutions

Professional Skills:

• Ability to apply knowledge of sales strategies in behavior and communications throughout the duration of the sales cycle

• Ability to work in complex situations and implement more creative solutions into their designs, and to proactively solve problems and suggest solutions

• Ability to integrate all business processes to optimize opportunity, profitability, and productivity

• Ability to present networking solutions to a variety of technical and nontechnical audiences

• Ability to listen and communicate orally and in writing to technical, nontechnical, and executive customer contacts

• Strong ability to write proposals, and create of proposal templates and best practices

• Ability to interact across a broader range of customer contacts, and to guide other employees with their customer interactions

• Strong understanding of business principles, key drivers, and business models

• Customer-service oriented

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