Solutions Architect

The Opportunity

As an Airbyte Solution Architect, you will have a unique opportunity to elevate your career and make an immediate impact in the rapidly growing data infrastructure sector. In this role, you will play a pivotal part in helping customers implement and adopt our products while serving as their advocate within the company. This includes collaborating with Go-to-Market (GTM), Product, and Engineering teams to refine and enhance the onboarding, implementation, and growth experiences for enterprise customers.You will also work closely with cross-functional teams to support both sales and post-sales efforts, driving improved qualification, faster deal cycles, and higher levels of customer satisfaction and retention. Joining us at this stage means you’ll be on the ground floor of a rapidly expanding Series B startup, with significant opportunities for professional growth and advancement.

What You'll Do:

Technical Implementation: 

• Lead and execute impactful customer technical projects, including the implementation and deployment of Airbyte solutions, while ensuring alignment with client requirements and industry best practices.
• Guide customers throughout their customer journey by leveraging your technical expertise and stepping in with hands-on support when needed.

Client Engagement:

• Work directly with clients’ technical teams to understand their needs and tailor solutions accordingly.
• Managing technical success by collaborating with Airbyte’s technical support, Product, and Engineering teams to address issues and deliver new features. 

Cross-Deparmental Collaboration: 

• Collaborate with Sales to identify and drive potential growth opportunities with customers.
• Act as the internal source of truth for customer technical requirements, expectations, and needed functionalities.

Advocacy and Evangelism: 

• Demonstrate the use and best practices of Airbyte’s offering to clients and at industry events. 
• Serve as a brand ambassador promoting the organization’s mission and fostering relationships with key stakeholders.

What You'll Need:

• 4+ years of experience in a customer facing technical role, such as resident solutions architect, professional services engineer, or consulting role.
• 2+ years of experience in a startup environment, ideally in modern data infrastructure, including cloud applications, databases, ELT tools, data warehouses or related fields. (Startup Implementation experience is a bonus)
• Working knowledge in Kubernetes and Terraform. (Strong understanding of DevSecOps methodologies as a plus)
• Ability to write and maintain code in at least two modern scripting languages (e.g. Python, Node.js, Bash Scripting) or popular programming languages (e.g. C/C++, Java, Go).
• Prove track record of supporting products that directly impact business productivity.
• Exceptional customer orientation with a focus on delivering seamless onboarding and ongoing technical success.
• Strong interpersonal and presentation skills. 
• You share our values. 

Location

• San Francisco Office, 3x/week