Solutions Architect (Pre-Sales)

See yourself at Twilio

Join the Twilio Communications team as our next Solutions Architect!

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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About the job

This position is needed to enable our customers to build the future of communications. The Twilio Solutions Architect is a critical part of the sales team.

Twilio’s Solutions Architect is responsible for delivering the technical win at customer accounts. They lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipate concerns, and offer creative solutions. They build customer trust in Twilio solutions.

Solutions Architects should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.

As a Solutions Architect you will be a recognized by sales leaders as a  pre-sales expert and technical influencer. You will run the most complex opportunities independently; effectively communicating across departments and functions while owning the strategic vision for their organization across multiple calendar years. This is the go-to technical person for the sales team who mentors and uplifts their peers. You will work independently without becoming a single point of failure within the team.  You will have the opportunity to grow your peers and partners within other departments bringing customer insights to other Twilions.

Responsibilities

In this role, you’ll:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, architecture designs, Proof-of-Concepts, RFPs, technical presentations and enablement sessions
• Take lead on understanding customer technical needs and challenges through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges
• Be proactive, energetic, passionate, curious, and a creative problem solver with know how to get things done and ability to lead others to success
• Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation
• Build highly interactive and engaging customer demonstrations to showcase the capabilities of Twilio Communications products while forming strong customer relationships
• Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences
• 12 plus years pre-sales experience selling complex, technical products or customer facing experience, especially in delivery or consulting
• Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting.
• Experience in customer engagement and evangelizing new use cases and technology within Enterprise companies
• Demonstrates industry subject matter expertise, exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy
• Superior written and verbal communication skills, effectively communicates strategic vision, inspires and influences others internally, and externally at all organizational levels
• Customer focused problem solver, with the ability to build a deep understanding of a customer’s communications needs and craft innovative technical solutions
• Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment
• Previous software development experience in one or more of the following areas:
  • Backend (Java, C#, Node.js, Python, PHP)
  • Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
  • Experience building with REST APIs

Desired:

• Industry thought leadership, demonstrated through digital presence, publications or conference presentations
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
• Previous experience in Telecom, SIP, Contact Center, or Security is a plus
• Experience with sales methodologies, particularly Challenger Sales

Location

• This role will be remote, and based in the USA. 

Travel

• We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $157,200.00 - $196,500.00.
• Based in Washington D.C.: $165,920.00 - $207,400.00
• Based in New York, Washington State, or the San Francisco Bay area, California: $174,720.00 - $218,400.00.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until October 15, 2024, but may change based on business needs. 

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