Solutions Engineering Manager

RESPONSIBILITIES:

• Work closely with our clients to develop solutions regarding integrations, data migrations, and other custom deployments
• Create and manage scope of work and detailed project plans for integrations and custom work including timelines and effort estimates
• Act as the point of contact for offshore team
• Conduct weekly check-ins and ensure work is delivered within estimated timelines and meets quality standards
• Work closely with clients and engineers to integrate and implement solutions to ensure custom solutions align with our standard product offering
• Act as an escalation point and provide guidance and support to technical support teams
• Identify new product features during trials and integrations and draft business cases and feature requests for review by the development and engineering teams

QUALIFICATIONS:

• Bachelor's or Master's in Computer Science, Engineering, or related field
• 5+ years of experience in software consulting, and/or other customer facing role consulting on, delivering technical products or services
• Able to work through ambiguous situations using logic and a high degree of communication
• Can take complex problems and break them down into simpler pieces
• Able to rally teams to project completion using diplomacy, empathy and a positive attitude
• Familiarity with web architecture , design, web and database development languages, methodologies, and/or architectures such as Java
• Financial Services or Securities Base Lending knowledge is a huge plus