Special Account Representative

Latrobe Specialty Metals Distribution (LSD) – located in Vienna, Ohio is part of the Carpenter Technology Corporation organization, serves North America’s tooling customers with the broadest range of products, the most extensive value-added services, and unmatched metallurgical expertise in the industry. With locations in the US and Canada, LSD inventories more than 60 specialty alloys for some of the most demanding applications. Extensive value-added capabilities include production sawing, CNC high-speed precision sawing, CNC lathe turning, milling, grinding, heat treating, and hollow boring.

SPECIAL ACCOUNTS REPRESENTATIVE

PRIMARY RESPONSIBILITIES FOR THE SPECIAL ACCOUNTS REPRESENTATIVE

• Liaison between customer and Carpenter working to provide overall support and total account management including anticipating customer needs, assessing requirements, and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecast information, and specification interpretation.
• Ownership and accountability for all the processes related to the daily activities of their assigned accounts.
• Evaluate reserved material to satisfy immediate customer needs & requirements through replenishment review. Independently manage demand changes and implement appropriate proactive steps to avoid material shortage in the future.
• Propose alternatives to and apply non-critical changes to masters and details after approval by Process Support. Evaluates PICS to identify source item and determine availability.
• Develop, maintain, and grow network of relationships with internal departments to expeditiously solve a wide range of customer problems and issues encompassing logistics, planning, inventory, technical requirements, contract review, pricing, etc.
• Identify and lead transactional improvement projects within customer service focusing on cost reduction, productivity improvement and customer satisfaction. Participate in cross departmental teams to improve performance, efficiencies, cost reduction, and/or customer satisfaction with the intent to enhance and sustain Carpenter’s position with their assigned accounts.
• Takes initiative to expand the depth of their knowledge through individualized training to meet specific customer needs or improve individual skill set.
• Reviews activity reports and message queue daily. Resolve errors independently, apply corrective action to all open orders and implement a permanent correction to avoid recurrence.
• Modify existing Data Warehouse reports and create standard reports to extract data. Develop and maintain customer-specific account documentation. Initiates proactive calls to new and existing accounts in support of selling and service strategies.
• Act as a mentor/resource to peers by providing guidance in solving system, procedural, or customer related issues by applying their expertise and knowledge. Responsible and accountable for knowing and adhering to all corporate, department, quality, and regulatory policies.
• Perform all other duties and special projects as assigned.

REQUIRED FOR THE SPECIAL ACCOUNTS REPRESENTATIVE

• Highschool Diploma required. 2- or 4-year degree in business or related field preferred.
• 5+ years of customer account management experience in a manufacturing environment. Metals industry experience preferred.
• Requires working knowledge in MS Office products including Word, Excel, and PowerPoint. 
• Requires excellent verbal and written communication skills, interpersonal skills and customer service driven. Detail oriented and process driven.
• Ability to solve moderately complex problems and make recommendations to improve standard procedures and/or processes.
• Customer focused. Has the ability to anticipate and understand customer needs and identify solutions.
• Excellent organizational skills.
• Ability to work in a fast-paced and ever- changing work environment. 
• Ability to manage multiple tasks simultaneously.
• Ability to drive customer conversations in challenging situations.

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

Carpenter Technology Corporation’s policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.