Specialist Global Immigration Support

Job Description

Role Purpose
The purpose of this role is to advice business units at Wipro on immigration laws/regulations in different geographies, thus helping Wipro set footprint in new geographies and seeking nominations from business units for issue of work visa to Wipro employees

Do
1. Provide advice to internal stakeholders on immigration laws and processes
a. Advice businesses on immigration processes, laws, documentation etc. to new geographies
i. Advice business units on immigration related matters in scenarios like a customer is setting office in a new country or if Wipro is acquiring a new customer in a new geography (New Deal)
ii. Uses knowledge of legal and regulatory requirements in different geographies to preempt challenges in providing support to customer teams in the new geographies, thus shares proactive steps that the business can take to establish presence

iii. Advice the business on visa and immigration processes for deploying an inhouse team in the new geography/country

b. Collect nominations for H1-B and visas for other countries
i. Advice the businesses on immigration related matters for countries in which Wipro has an existing footprint
ii. Educate representatives from each business unit on the work visa application process by highlighting things that the businesses must be cognizant of when nominating employees
iii. Seek nominations from each business unit during the H1-B visa application season
iv. Educate the business teams on the forms and documents required to file visa applications and support them in filing of the documents

2. Operational Excellence
a. Compliance with Timelines and Service Level Agreements
i. Comply with internal SLAs defined for global immigration
ii. Comply with the timelines shared by the global immigration team by sharing timely nominations so that timely visa applications can be submitted and processed
b. Reporting and MIS management
i. Maintain an electronic log information for tracking nominations from different business units
c. Process Management
i. Suggest improvements in the nomination processes at Wipro by gathering ground level feedback from the businesses

Deliver
No. Performance ParameterMeasure1. Process Efficiency Actual vs planned interactions with top customers (business units) in a month
Actual vs planned number of nominations received for H1-B / any other visas
Number of Non-compliances as per Internal and External Audits, % compliance with internal SLAs2. Customer Satisfaction (Internal) CSAT

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