Sr Customer Service Training Specialist

Work Schedule
Other

Environmental Conditions
Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Position Summary:

• In this role you are responsible to deliver Electron Microscopy training for mainly internal and occasionally external customers. As a member of a global training team you will encourage and empower learners with highly technical content. Make our learners able to identify, repair and improve the Electron Microscopes used at Thermo Fisher. Service Engineers are our main target audience.
• As a team we are involved in the development of the newest technologies towards a specialize set of jobs skills that needs to be translated into a learning opportunity for the whole company. This is achieved through practical hands-on training in our labs, remote instruction, harnessing new technologies, crafting videos, and assisting in developing e-learning material. To track individual skills, we use a Skills Passport.
• With the Technical Training department, we will develop close relations with colleagues from Global Tech Support, Customer Service, R&D/PG, Product Engineering, Manufacturing, Product Management and Customer training. You will also handle ad hoc learning events, either in our own training lab or on-site at customer sites.

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• Deliver interactive hands-on training, both face to face and remote (virtual)
• Empower trainees to get the maximum value out of the training you provide
• Use various didactic methods to transfer the knowledge and skills to trainees.
• Translate sophisticated technical information into actionable knowledge.
• Mentor trainees with hands-on exercises on Electron Microscopes
• Provide constructive feedback to trainees to improve their skills and knowledge.
• Gain feedback from trainees and improve our trainings based on it.

• Bachelor or master's degree in a technical field such as Electrical engineering, Mechanical engineering, Mechatronics, Physics, or other relevant degree.
• A didactical education is a huge advantage.

• Electron Microscopy experience is a huge advantage.
• Proficient in English, both verbally and in writing, on a business level.
• Confident in delivering on-the-spot training, even when conditions are challenging.
• Hands-on mentality, loving high-end technical sophisticated tools and problems.
• Know how to bring colleagues, learners and engineers to work together in a multifaceted environment.
• Understand how people learn and capable of imagining yourself as the learner.
• Self-starter, who is also highly productive when not supervised.
• Highly communicative on different levels and ability to explain difficult material.
• Confident to present in front of a larger audience.
• Energize, empower, encourage, and motivates learners.
• Open, honest and respectful towards others.
• Willing and able to travel, up to 40%.