Sr Technical Analyst

About the Team
The Sr Technical Analyst will be part of the Service Enablement team. This team is responsible for providing Level I/II technical support for internal systems including ServiceNow, Rally, and Sterling.
About the Position
The Sr Technical Analyst is responsible for daily support and maintenance of Cox Automotive's ServiceNow, Rally, and Sterling applications with a focus on Incident and Problem Management, Knowledge Management, Integrations, and Monitoring/Alerting. This role proactively identifies and responds to application and system issues ensuring proper analysis and troubleshooting steps are performed prior to incident closure. The Sr Technical Analyst also provides superior service and assistance to end-users and stakeholders by serving as a support guide, quickly resolving user issues and increasing productivity.
Job Responsibilities:

• Provide application support responsibilities to end-users of ServiceNow, Rally, and Sterling.
• Identify, troubleshoot, and resolve complex application issues.
• Collaborate and partner with development teams to understand and support new features and functionality that goes live with each release.
• Manage multiple support ticket queues.
• Incident and Problem management.
• Assist in the implementation of monitoring solutions using New Relic and Splunk
• Automate manual routine tasks.

Qualifications:

• Bachelor's degree in a related discipline and 4+ years of experience in a related field, or 7+ years' experience in lieu of degree.
• ServiceNow System Administrator experience is preferred.
• Excellent problem solving and troubleshooting skills.
• Experience supporting highly available, mission-critical applications.
• Experience managing a support ticket queue.
• Fluent coding experience with at least one of these languages: Python, Java, C#, JavaScript
• Excellent verbal and written communication skills
• Excellent documentation skills
• Experience with version control systems (Git or SVN) and branching strategies is preferred.
• Experience supporting solutions in AWS

USD 85,500.00 - 128,300.00 per year
Compensation:
Compensation includes a base salary of $85,500.00 - $128,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.