Sr. Associate - People Operations

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

About the role

• Own and execute onboarding responsibilities for all categories of employment (FTE, Consultant & Contract). 
• Manage and track the onboarding workflow on Darwin Box, manage internal stakeholders, process reviews etc. 
• Responsible for maintaining and improving the onboarding process by managing updates and ensuring alignment with program objective

Responsibilities

• Onboarding Documentation & Inputs: 
• Collate and follow up on onboarding inputs from stakeholders, ensuring adherence to the defined TAT. 
• Initiate and complete onboarding documentation processes within established timelines. 
• Communicate new joiner information to relevant stakeholders and collaborate with them ensuring a hassle-free onboarding experience. 




• Onboarding Planning & Scheduling: 
• Formulate the weekly onboarding plan ensuring smooth onboarding for both joiners and facilitators. 
• Share relevant access/information with new joiners, ensuring all resources are available for a seamless experience. 
• Track and oversee the onboarding workflow, ensuring that all stakeholders are aligned with the timeline. 




• Program Management & Process Improvement: 
• Monitor onboarding feedback and identify trends, highlighting areas of improvement and actionable insights. 
• Coordinate and manage People Partner and cross-functional connections, ensuring that each category of new joiners is properly integrated into the company culture. 
• Organize and execute leadership team meet and greets, ensuring engagement with senior leaders is impactful. 
• Work with HR Tech to continuously assess and improve the onboarding process, incorporating feedback to streamline operations. 




• Record-Keeping & Reporting: 
• Maintain and update the health report on all onboarding interventions, ensuring accurate and up-to-date records. 
• Track new joiner attendance, escalate absenteeism as needed, and ensure all documentation is properly filed. 
• Monitor and ensure the timely dispatch of assets/welcome kits and track the completion status of compliance modules. 




• Collaboration & Program Coordination: 
• Collaborate with stakeholders to track and share onboarding progress, ensuring all aspects are completed on time. 
• Support audit requirements and ensure alignment with internal policies and procedures. 
• Leverage program management tools to ensure all aspects of onboarding are executed smoothly and on time. 
• Candidate Attributes: 




• Candidate Attributes: 
• Ability to manage and execute onboarding operations with a focus on program management and continuous improvement. 
• Adherence to SLAs of projects, with a strong focus on timely delivery and quality. 
• Strong written and verbal communication skills. 
• Proficiency with Microsoft Office Suite (Excel, Docs, PowerPoint, etc.). 
• Strong problem-solving skills, proactive attitude, and an ability to manage multiple priorities. 
• Analytical skills to track and interpret onboarding data, providing actionable insights for process improvement. 

Skills

• Organizational and time management skills with attention to detail. 
• Ability to collaborate with cross-functional teams and manage multiple tasks. 
• Experience with program management tools or project coordination is a plus. 

Experience and Qualifications

• Qualification: A bachelor’s degree in human resources, Business Administration, Psychology, or a related field. 
• Experience: Preferably 1 -2 years of experience handling an onboarding process, with some exposure to program management or process improvement initiatives. 

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success