Strategic Enterprise Account Manager

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies, from startups to public companies, that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

As a Strategic Account Executive you will lead Freshworks’ efforts to build transformative partnerships with global enterprise organizations. Your expertise in ITSM and EX solutions will enable you to craft and deliver high-value strategies that help organizations optimize their employee experience and operational efficiency. You’ll thrive in complex, long sales cycles, engaging C-suite executives and global teams to create lasting impact.

Key Responsibilities:

• Strategic Partnership Development: Build long-term, trusted relationships with C-suite executives and global stakeholders to deliver enterprise-wide ITSM and EX transformation strategies.

• Enterprise-Wide Solution Selling: Leverage your expertise in EX workforce transformation and enterprise ITSM solutions to craft tailored proposals that deliver measurable value to clients.

• RFP Leadership: Lead and execute complex RFP processes, ensuring that Freshworks’ solutions are positioned as the ideal choice for global enterprises.

• Custom Engagements: Collaborate with internal teams to design and deliver highly customized solutions that align with the strategic priorities of enterprise organizations.

• Influential Stakeholder Management: Navigate complex organizational structures to align diverse global teams and secure buy-in from decision-makers.

• Pipeline Management: Strategically manage a high-value pipeline with long sales cycles, ensuring consistent progress toward closing significant deals.

Qualifications

Experience:

• 8–10+ years of demonstrated success in enterprise sales, with a proven ability to close large, complex deals and drive value for global organizations.

Expertise:

• Deep understanding of SaaS architecture and its strategic role in enterprise transformation.

• Demonstrated ability to sell enterprise-wide ITSM solutions that optimize organizational processes.

• Proven success in delivering EX workforce transformation solutions that enhance employee experiences and operational efficiency.

Skills:

• Expertise in handling RFPs and managing custom solution sales processes.

• Exceptional strategic thinking, organizational skills, and the ability to influence at the highest levels.

Traits:

• Strategic, influential, and organized, with a relentless focus on creating long-term value for clients.

Mindset:

• A visionary approach to sales with a passion for enabling enterprise organizations to thrive through technical and employee experience optimization.

Additional Information

The annual base salary range for this position is $135,000 — $175,000 USD + Variable Compensation (where applicable)

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Please note this is a hybrid role that requires an in-office presence 3 days/week (Tuesday-Thursday).

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.