Supervisor, Customer Site

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse, Will work with hazardous/toxic materials

Job Description

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Our distributed team of over 90,000 colleagues offers an unmatched combination of brand-new technologies, convenient purchasing options, and pharmaceutical services.

Location : France, Remote

Job Title: Supervisor, Customer Sites

How will you make an impact

For key customers sites in Europe, we are looking for a Site Supervisor. The Supervisor, Customer Site manages and coordinates the day-to-day manage services operations at the customers' sites, enabling the teams to deliver consistently excellent service.

What will you do

• Manage a team of on-site service specialists that work daily at key customer sites. Participates in the candidate selection process, trains, and evaluates staff's performance. Actively seeks development opportunities for team members and self. Promotes a friendly environment, good morale, and partnership.
• Ensure full delivery of the committed services scope of work. (Inventory Management of consumables, order replenishment, glassware washing, attends customer meetings ...)
• Ensures customer needs are met, and high-quality service is delivered. Assists in settling resolution of all customer situations.
• Lead all performance measurements to optimize the customer's perceptions. Includes customer scorecard review, talent assessment, and distribution of customer metrics throughout the organization. Attend and participate in quarterly business reviews at client sites.
• Performs other tasks as assigned

How will you get here?

Bachelor's Degree with 1-2 relevant working experience OR associate degree and minimum of 3-4 years of supervisory or management experience in a lab or lab services setting. Supervisor, Customer Sites needs strong analytical and critical thinking abilities to make timely decisions while functioning in a fast-paced changing work environment.

The candidate should have confirmed IT skills (Outlook, Excel, Word, PowerPoint) and be able to prepare reports (in Excel) at the request of customers. They must also have excellent oral and written communication skills and be proficient in French and English (German would be an asset).

The Customer Site Supervisor role requires ability to work with both internal and external customers and to have an overall understanding of service management.

Detail oriented, problem solver, he promotes team environment !

Self-motivated with strong managerial skills, they also have basic understanding of employment/labor law regulations.

Non-Negotiable Hiring Criteria

• Must possess the leadership and supervisory skills be able to lead, mentor and empower a group of employees along with excellent skills in communication to relate well to employees, various levels of the customer business and peers. Must have a customer orientation to develop customer relationships.
• Must possess skills to clearly express their ideas, share technical information, communicate well with customers and all levels of the organization, write procedures and develop plans. Ability to handle conflict and give positive and constructive feedback along with leading performance issues.
• Must possess analytical and critical thinking ability to be able to evaluate, interpret information and procedures, to make timely decisions while functioning in a fast-paced, changing work environment.
• Quality in customer service and dedicated approach to problem solving.
• Strong skills in Microsoft Excel.
• Familiarity with staffing projections and budget preparation.
• Inventory management and/or supply chain experience.

Working Conditions:

Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments. Supervisor, Customer Sites may be required to work independently at customer location.

Extensive walking may be required as well as been able to lift, push and pull 30-40 pounds consistently (and punctually lift 50 lbs).

Supervisor, Customer Sites may be able to use material handling equipment such as push carts and pallet jacks. Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves. Some areas require steel toe shoes, bump hats and/or safety glasses.

Supervisor, Customer Sites have to be able to work hours required to get the job done.