Support Analyst

Company Description

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

An innovation and transformation consultancy, we are over 4000 specialists in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists.

We operate globally from offices across the UK, US, Netherlands and Nordics. We are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance.

PA. Bringing Ingenuity to Life.

Job Description

Are you ready to be the problem-solving powerhouse behind cutting-edge technology, driving innovation and ensuring seamless operations as a Support Analyst?

As part of our Digital & Data team, you’ll work alongside colleagues from across PA ensuring processes and practices are put in place to enhance our clients applications and systems ensuring they can perform their daily work on optimised systems while in parallel continuously improving the service, both from a minor feature and service improvement perspective, including the implementation of change to reduce/prevent specific issues, automate processes and improve overall service stability. 

The role sits within Digital Operations, which one of our fastest growing capabilities, providing live operational support to our clients. As a Digital Operations Support Engineer you will be working in a team, responsible for ensuring bugs are analysed and fixed within defined time frames according to SLA’s; identifying and implementing features that will ensure continuous improvement of client applications. 

You will be working alongside colleagues on L1 and L2 teams, or as part of a dedicated L3 support team in larger multi-supplier settings. 

Qualifications

For our Digital Operations Support Analysts we are looking for individuals who can identify problems and develop solutions; implement new features and seek to continually improve client applications. We’re interested in the following skills and experience: 

• Ability to resolve root cause analysis and troubleshoot solutions 

• Experience in identifying efficiency improvements from manual actions to automated processes with a focus on continuous improvement 

• Experience in using monitoring tools, specifically Grafana & Kibana 

• Experience in working across production and non-production instances of services 

• Experience of transitioning services from Project/Development into Live Operational Support 

• Ability to assess risk appropriately and to work under pressure while ensuring strong communication with the client and the Digital Operations team 

Ideally technical skills across the following technology stack: 

•  Java 8+ 

• MVC, JDBC and RESTful 

• Building tools such as Ant, Maven and Gradle 

• Using a range of technologies and libraries in the Java ecosystem 

• Using fundamental tools and languages E.g. SQL, Unix, CLI tools, PowerShell, Shell Scripting, HTML and CSS 

• External and embedded databases, relational and NoSQL, E.g. MongoDB, MySQL, Flink, Cassandra, SQL Server, Postgres. Developing schema for supporting business logic and data 

Additional Information

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life.

Find out more about Life at PA here.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.