System Analyst

Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. Innovation is our hallmark, and it begins with staff development. Join Meriplex where you will have the opportunity to develop your skills while working alongside a team of enthusiastic industry and technology experts. 

We are adding to our team of motivated Systems Analysts. After all, if you want to be a lion, you must train with lions. Come and join a winning team!

Make your mark at Meriplex by being the best at what you do. Here’s how to make an impact:

What it takes:

• Willingness to work with external customers as well as our internal departments and employees to ensure effective troubleshooting and problem resolution... We have each other’s back.
• A wide variety of skills, and the ability to identify, troubleshoot, and resolve problems in a wide variety of environments… After all, we are growing.

• Excellent written and verbal communication skills, great time management skills, and the ability to manage complex data and technical documentation… Set your team up for success. Nobody likes to be left in the dark.
• Must be able to work on-call, after-hours, and Holidays periodically… Remember, we are here to provide excellent customer service.

Let’s work together to succeed together! A minimum of 1 year of relevant industry experience in some of the following areas is a good start (the more the better):

• Solid Working knowledge of Apple devices, Macbooks, and IOS.
• A solid understanding of the necessity for, and practice of, basic network, server, workstation, and end user security, and multi factor authentication methods.
• Supporting, managing, troubleshooting, and resolving first and second level service requests with the appropriate level of urgency and professionalism across a wide variety of technical environments.
• Direct and indirect contact with customers, vendors, and staff.
• Proper management of workflow using research, documentation, RMM tools, ticket system, and communication.
• The ability to effectively communicate technical information using written and verbal communication skills.
• Working knowledge of installing, configuring, and troubleshooting Windows Operating Systems (servers and workstations).
• Working knowledge of Remote Desktop and VPN configuration and usage.
• Installation and maintenance of a wide variety of applications on servers and workstations.
• Working knowledge of Microsoft Office 365 applications and licensing, including OneDrive, SharePoint, and Teams.
• Working knowledge of teleconferencing applications such as Zoom, Skype, and Teams.
• Installation, configuration, and troubleshooting of network printers and scanners.
• Installation and troubleshooting of peripheral hardware such as docking stations, printers, mice, keyboards, and monitors.
• Working knowledge of Active Directory.
• Support and management of Microsoft Exchange 2010, 2013, 2016 and 2019.
• Working knowledge of TCP/IP/DHCP and DNS.
• Experience monitoring for, and responding to, server and network outages.
• Basic knowledge of phone system maintenance and configuration.

Experience in the following areas and certifications will serve you greatly in this role:

• Apple Certified Support Professional.
• Comp TIA A+ certification.
• Microsoft 365 Fundamentals certification.
• Working knowledge of basic network concepts, devices, and best practices.
• On-premise and cloud backup technologies.

Work Schedule/Travel - Shifts for this role will be scheduled between the hours of 6 AM and 6 PM (MT). In addition to the normal work shifts, you must periodically be able to work on-call, after-hours, and holidays . Travel may include up 10% to the various client locations across the U.S. The primary work location will be in Aurora, Colorado, with an occasional requirement for on-premise client support. You must have a valid driver's license, reliable motor vehicle with valid proof of insurance. You must also be able to lift up to 40 pounds.

We value both education and experience equally - While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in depth, real-world experience in a related field.

The Meriplex Difference - Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

Salary range: Up to $27.50 per hour.

If you want to be a lion, you must train with lions. Come and join a winning team!

• Channel Futures MSP 501 Winner (2021)
• Houston’s Best and Brightest Companies to Work For (2020 & 2021)
• Top 50 Tech Services CEO Award (2020)
• CRN MSTP 500 Winner (2021)

We value our employees and give credit where credit is deserved through our quarterly employee recognition award – the R.O.A.R. award:

Internal Partnerships

Innovative

Transformative Operations

Excellent Customer Service

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutions.