System Services Representative
Company
IBM
Location
LK Colombo
Type
Full Time
Job Description
System Services Representatives are the primary contact point to customers for the coordination of IBM Hardware IBM System Software and Service delivery tasks. They will closely work with customers and handle the service requests from the beginning till the closure while ensuring proper preventive maintenance measures & healthy operational and environmental factors in place.
Your Role and Responsibilities
This person will be responsible to support a large territory of critical IBM AIX/Linux customers. This role is for an individual contributor responsible for on-site installation maintenance and repair of IBM power systems storage systems and associated components software and operating systems in a datacenter environment. They advise clients on preventive maintenance configuration operation and environmental factors that may impact product performance or impair the clientβs IT operation. They may also perform services activities such as systems assurance systems-level problem determination discontinuance and relocation of IBM and non-IBM systems and products.
They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They are accountable to ensure a high level of client satisfaction with service delivery technical support and operational services for the client accounts. When critical situations occur they are the IBM technical interface to clients and manage the situation until they are fixed.
Proactive support for the parts ordering stocking and inventories is also a significant part of this role. This person will primarily work with the TLS Team.
Required Technical and Professional Expertise
- Holding a bachelor degree from a recognized university in a technical discipline such as engineering computer science or information technology.
Preferred Technical and Professional Expertise
- More than 2 years of experience specifically in IBM Power systems AIX Linux or similar IT environments
Date Posted
02/14/2024
Views
0
Similar Jobs
Deputy Manager Sales (Colombo, Sri Lanka) - Schneider Electric
Views in the last 30 days - 0
Schneider Electric a global leader in energy management and automation is seeking an experienced Deputy General Manager for Sri Lanka The role involve...
View DetailsSenior General Manager Sales - Schneider Electric
Views in the last 30 days - 0
Schneider Electric a global leader in energy management and automation is seeking a Senior General Manager Sales Industrial Automation Division for i...
View DetailsComputer Vision Software Developer, I - Fetch Robotics
Views in the last 30 days - 0
Zebra a community of innovators offers opportunities to learn and lead in a forwardthinking company The Computer Vision Software Developer I role invo...
View DetailsSystem Services Representative - IBM
Views in the last 30 days - 0
Introduction The Network support within IBM TLS provides incident and problem management internal and external customerdriven changes next gener...
View DetailsSystem Services Representative - IBM
Views in the last 30 days - 0
Introduction System Services Representatives are the primary contact point to customers for the coordination of IBM Hardware IBM System Software...
View DetailsSystem Services Representative - IBM
Views in the last 30 days - 0
The role involves supporting critical IBM AIXLinux customers performing onsite installation maintenance and repair of IBM power systems storage system...
View Details