Team Lead, Customer Care Strategy
Company
Hinge
Location
Tokyo, Japan
Type
Full Time
Job Description
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必須条件
- ユーザーに直接対応するサービス業の経験（5年以上、業種不問）
- ピープルマネジメント経験（2年以上、関連分野での経験がベストだが、限定しない）
- ユーザー視点での改善ポイントを的確に理解し、強いサービス感覚と共感できる施策を提案できる
- ビジネスへのインパクトやユーザーエクスペリエンスの向上の機会を見つけるための高い分析スキルと強い探求心のある方
- チームリーダーであり、チームプレイヤー
- 目標達成のために自ら行動し、クリエイティブかつクリティカルな思考が可能な方
歓迎条件
- エグゼクティブメンバーとの業務経験
- カスタマーサービスチームのマネジメント経験
- 複雑な物事をシンプルかつ明確に言語化できる高いコミュニケーションスキル
- ビジネスレベル以上の英会話スキル
- グローバル企業での実務経験
Date Posted
12/04/2024
Views
0
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