Technical Analyst Customer Support

Position Summary:

The purpose of the role is to provide support to the service engineers in machine problem and installation. Ensure all technical support to the field.

Work You’ll Do:

• Provide support to field service engineer for breakdown calls, machine problem, feature-option working procedure, software downloading, processing problem, troubleshooting, installation etc.
• Coordination with design for special feature requirement, software modification, feature modification, mechanical-hydraulic modification through ERN (Engineering Request Note)
• Provide field support for machine installation for Injection molding
• Provide Shop floor support for run off of machines at time of heavy work load in production
• Support mold trial of Injection molding machine to support Sales Team
• Provide on-site support for installation or trouble shooting as & when required.
• Field Support & Co-ordination for Tools & Manpower from shopfloor for special job
• FSL support & training to engineers , Field Issue Monitoring, Co-ordination & Resolution through support from Design, Assembly & Quality.
• History Folder & Machine Data Maintenance.
• Preparation of Management reports related Customer Support, MIS data.
• Personally handle key customer.
• Technical & Application Support to Sales, Sales Support & Field Service Team
• Communication with Vendor for trouble shooting, part failure & support for customer site visit of vender person. ( For all drive, motor, all control, pump, hydro motor etc)
• Field Feedback to Internal Departments like Design, Assembly & Quality for Reliability Improvement on need base.
• Monitor & Feedback for Installation & Plug & Play to Run-off Team.
• Mold trial for customer & sales support
• Exhibition handling to support sales.
• New product development validation support to design on need base at field.
• Technical support / part no. support to spare team to increase Aftermarket business.
• GEMBA flash generation & related filed feedback for Quality.
• RCA status, follow up & share to region.
• Quality/Design related issues Detail preparation & horizontally deployment action in filed. TSB release & closed monitoring till complete.
• High value part FR follow up on need base to support spares & Quality team.
• Participate in CFT for to resolve Quality issues.

Team:

This role shall be part of the Customer support Department based at Ahmedabad.

Basic Qualifications:

Completed full time Diploma/B. Tech in Electrical / Electronic with IMM Servicing / Run-off/Maintenance Experience of 4-5 years.

Who we are: 

Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems. Milacron is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".