Technical Author (multiple roles and seniority levels)

Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that as a Technical Author at Canonical .

We are building documentation capacity at scale. We have dozens of positions available for teams and products across the organisation at all levels from Graduate to Senior Staff.

All applications and candidates are handled through this one entry-point.

These are not traditional technical writer roles. As a Technical Author you will lead the documentation efforts of a Canonical team in engineering business operations or another part of the company.

You will combine excellence in technical communication with subject-matter expertise and the ability to collaborate with colleagues across the organisation. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority contributing to documentation practice as a first-class engineering and business discipline.

You will work with the Diátaxis approach to documentation and help elevate standards of technical writing through attention to theory and practice.

The role of a Technical Author

A product-focused Technical Author is a member of a product engineering team typically focused on a product or family of products. In this role you'll help the team develop documentation that serves the needs of the product's users. You will have responsibility for  the quality of the user experience with the product and will contribute towards the long-term success of the project itself.

A customer-focused Technical Author works in a team such as Field Engineering Customer Success or Support dealing with users of complex suites of Canonical software products sometimes deployed in custom configurations. In this role you’ll take a responsive approach to software documentation problems and develop a strong understanding of how products work together and are used in the real world.

An operations-focused Technical Author is part of a business team for example Legal HR or Talent. An important part of this work is to maintain internal documentation such as employee handbooks. In this role you will help develop and improve materials that hundreds of colleagues rely on daily and define patterns of business communication for a rapidly-growing organisation.

You’ll have a chance to tell us your preferred focus and we'll work with you to find the right seniority level and team for you.

Whatever your focus you will also be a part of Canonical's documentation practice team that includes all the company's Technical Authors. Here you'll be amongst other documentation experts who collaborate to define documentation excellence and drive the development of documentation practice and theory across the company and in the open-source software community.

Location: These are fully remote roles open to candidates across the globe.

As a Technical Author you will

• Create maintain and improve software and other documentation

• Work with your team members to help them make effective documentation contributions

• Influence the development Canonical products and services as an expert user who has important opinions about function and design

• Engage with user communities to ensure that our documentation meets their needs

• Encourage and support community engagement in and contribution to documentation

• Help standardise the structure presentation style and language of content across products

• Collaborate with documentation peers to advance the state of the art in documentation at Canonical

• Challenge and advance documentation understanding and best-practice as part of a disciplinary team

A strong candidate

• Is an excellent collaborator and communicator

• Cares deeply about functional written communication

• Is a technical writer with a programmer’s mindset or a programmer with a record of producing excellent documentation

• Has a record of community engagement in open-source software documentation research or other disciplines

• Is sympathetic to the needs and challenges of open-source software and its communities

• Demonstrates technical curiosity and is fascinated by software technology and its challenges

• Has demonstrable documentation skills insight and enthusiasm

• Has experience of software development contexts

• Is familiar with: Linux working on the command line Git documentation markup languages (reStructuredText MyST)

• Holds a BSc/BA degree or equivalent

• Is able to travel twice a year for up to two weeks for events

Nice-to-have skills

• Deep technical domain knowledge

• Open-source community leadership and management

• User-experience interaction or visual design

What we offer you

We consider geographical location experience and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person

• Personal learning and development budget of USD 2000 per year

• Annual compensation review

• Recognition rewards

• Annual holiday leave

• Maternity and paternity leave

• Employee Assistance Programme

• Opportunity to travel to new locations to meet colleagues

• Priority Pass and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu one of the most important open source projects and the platform for AI IoT and the cloud we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future and will challenge you to think differently work smarter learn new skills and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience perspectives and background create a better work environment and better products. Whatever your identity we will give your application fair consideration .

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