Technical Content Designer and Developer

Introduction
We're seeking a Technical Content Designer and Developer to join our team and drive the content strategy for IBM Software Defined Storage products. In this role, you'll collaborate closely with UX designers, researchers, product managers, engineers, and marketers to plan, create, and refine content that evolves IBM's voice and content standards. We're looking for someone with a solid foundation in technical writing and a passion for working with UX Designers to craft intuitive, high-quality, user-centered content.
As a Technical Content Designer and Developer, you'll apply design thinking principles to create the technical content that empowers our clients to succeed independently. Your work may involve a mix of UI writing, embedded assistance, technical writing, information architecture, video production, visual and instructional design, and leveraging AI and social media to amplify content. You'll help shape where and how content surfaces throughout the digital experience, ensuring clients can easily find and understand the information they need.

Your Role and Responsibilities

• Collaborating with subject matter experts, UX researchers, interaction designers, quality engineers, developers, SREs, support engineer, product marketing team and other team members to create and maintain content that meets user needs and is compliant with IBM standards and guidelines.
• Producing user-centric content assets that are accurate, intuitive, timely, high-quality, relevant to the audience, easily understood, optimised for search engines and to style.
  • Example of content assets: User Interface (UI) copy, video tutorials, user manuals, how-to guides, FAQs and so on.
• Producing content for software-defined storage products & solutions that is structured and formatted in a way that is easily discoverable by AI algorithms
• Conducting research to gather information from subject matter experts and other sources to ensure accuracy and completeness of content.
• Participating in user research and usability testing to gather feedback and improve content and UX design.
• Creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey
• Managing content releases and ensuring timely delivery of content updates.
• Analyzing content performance and making recommendations for improvement.
• Staying up-to-date with industry trends and best practices in technical writing and content design
• Actively participate in special projects focused on accomplishing the teams' objectives and key results

Required Technical and Professional Expertise
Content Strategy and Design:

• Developing and executing user-centric content strategies aligned with project goals.
• Crafting effective UI content, microscopy, and help systems.

Technical Writing and Documentation:

• Writing clear, concise, and accurate documentation (e.g., user guides, APIs, FAQs).
• Familiarity with standard style guides like the IBM Style Guide or similar.

Tools and Technologies:

• Proficiency with tools like Markup editors, DITA, CMS systems, and Figma (for UI content collaboration).
• Experience with version control systems (e.g., Git) and task management tools (e.g., Jira).

Technical Acumen:

• Understanding infrastructure products technical ecosystem such as storage systems or SaaS ecosystems.
• Translating technical concepts into user-friendly content.

Independent Project Management:

• Planning and delivering content independently while communicating with stakeholders

Preferred Technical and Professional Expertise
Visual and Multimedia Content Creation:

• Creating instructional videos, infographics, or interactive content using tools like Camtasia or Adobe Premiere Pro.

User Research and Testing:

• Conducting usability tests and analyzing feedback to refine content.

AI-Driven Content Optimization:

• Familiarity with AI tools for content enhancement.

Agile and Cross-Functional Collaboration:

• Experience working in Agile teams with designers, developers, quality engineers and product managers, and more.

Content Localization and Accessibility:

• Knowledge of localization workflows and accessibility standards.