Technical Product Manager III

The Private Cloud (PVC) Engineering team in the Rackspace Technology is looking for talented Technical Product Manager (TPM)who has passion for modern web development standards. 

 As a Technical Product Manager in our team, the TPM uses initiative and standard programming practices to ensure the stability and security of Rackspace’s products and solutions. Provides a high level of technical support through the ownership of complex automations that enable Rackspace to better serve our internal and external customers. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping these customers aware of every step along the way. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. 

As a TPM in our team, you will be responsible for working with teams building cutting-edge applications that deliver innovative outcomes to our customers.

Career Level Summary 

Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines 

Solves complex problems 

Works independently, receives minimal guidance 

May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives 

Willing and able to be cross collaborative with colleagues across business units 

Acts as a mentor for junior level and fellow developers 

Responsibilities: 

As a Technical Product Manager your primary responsibilities include working closely with Application owners, Product and Engineering managers, Development and Engineering teams to prioritize features based on roadmap, adding them to sprints, create backlogs, drive them to completion. You will be tracking and reporting project progress on all Rackspace internal/external customer facing portals, ensuring our customer goals are met within the boundaries of budget and technical constraints.

Requirements 

Overall 8+ years of experience and minimum 5+ years strong experience as a Technical Product Manager in an Engineering or Automation Team in IT, or, related organization/environment

Well versed with all phases of product development life cycle and TPM responsibilities linking to each phase of cycle is required 

Experience in modern Program and Project Management methodologies to tailor delivery to best suited model resulting highest success rate

Strategic contributor to overall product strategy, roadmap and releases

Should drive executive presence, conversate with an elevated pitch and have excellent stakeholder management skills 

Technical Product experience in web application development, UI/UX, content management, end-end system design, API knowledge, application security and compliance. 

Should be experienced in writing user stories and acceptance criteria. Breaking work into smaller units that can be shipped fast to delivery 

Experienced in technical documentation, capturing detailed technical specifications, functional/non-functional requirements and build process flows 

Expert in managing technical changes via organization technology change management practices

Own, or, facilitate product/project ceremony meetings (Stand-ups, Sprint Planning, Retrospectives, Backlog Grooming, Sprint Reviews/Demo meetings, War-room conversations etc.)

Experience in Project tracking and ticketing tools especially JIRA for feature/epic prioritization, backlog grooming, tracking progress, team velocity, building dashboards to monitor sprint health/release health & application statistics 

Creative approach to problem solving and good analytical skills 

Ability to quickly adapt to projects that require taking initiative and developing new expertise 

Strong communication skills(both written and verbal) 

Lead the implementation of system enhancements that will improve the capabilities, performance, and reliability of automations 

Contribute to define, design, and implement automated solutions to improve efficiency 

Document feature requests and bug reports in JIRA 

Influences functionalities that make broad contribution to our product and service offerings 

Work within team to ensure projects and goals are being communicated and to reduce duplication of efforts 

Collaborate and share knowledge with other TPMs, Architects, Engineers and Administrators

Highly Desirable skills:  

Multi-Cloud experience especially AWS, DevOps knowledge and experience, OpenStack and Open Cloud knowledge or experience is a plus. 

Working with development group that is dynamic, focus on cloud development, automations, monitoring and alerting systems, applications and products. 

Experienced in conducting A/B Testing/SIT/UAT and product testing analysis 

Experience/Education 

Bachelor’s degree in Computer Science or related technology field is required 

5+ years of experience as a Technical Product Manager in a team/organization related to IT engineering and automation environment is required 

Should have knowledge and experience on all phases of product development life cycle and Agile/Scrum methodologies 

At the manager’s discretion, additional relevant experience may substitute for the academic requirement 

Solid software engineering fundamentals gained through training, course work or relevant experience.