Technician II - Master Control

Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
The Broadcast Operations Technician II is responsible for overseeing systems and ensuring the quality of video content within the Master Control environment. This role involves monitoring and managing live broadcasts, overseeing playback of recorded material, and addressing any issues related to signal collection and distribution. The ideal candidate is tech-savvy, detail-oriented, and adaptable to new technologies, with a commitment to delivering a seamless and high-quality viewing experience. This position requires strong problem-solving skills and the ability to work collaboratively in a fast-paced environment.
Key Responsibilities:

• Monitor, troubleshoot, and ensure the stability of IP-based signal paths for broadcasts, addressing technical challenges and collaborating with teams to maintain reliable delivery of content.
• Manage live TV broadcasts for Sling TV and Dish Network, including sports, movies, and pay-per-view (PPV) content, to ensure reliable and seamless delivery that meets viewer satisfaction standards.
• Proactively identify and resolve issues to maintain a consistent and high-quality experience.
• Coordinate effectively with internal teams, external partners, and corporate departments to support smooth operations.
• Prepare and oversee the daily schedules for over 300 channels, ensuring all content airs as planned.
• Thoroughly review processed video files to ensure accuracy and smooth playback for an optimal viewer experience.

Skills, Experience and Requirements
Education and Experience:

• Associate's degree or two years of experience/training in a related field or, equivalent combination of education and experience

Skills and Qualifications:

• Capable of staying composed and making sound decisions in high-pressure or fast-paced situations.
• Quickly adapts to new processes and tools, with a strong ability to identify and address potential issues proactively.
• Effectively manages multiple priorities while collaborating with others and maintaining clear and respectful communication.
• Oversees the accuracy and quality of tasks, ensuring all details are correct and any issues are promptly resolved.
• Approaches challenges with a solutions-focused mindset, addressing and preventing issues efficiently.
• Actively engages in professional development opportunities to enhance skills and stay current with best practices.
• Demonstrates a keen eye for detail, strong problem-solving abilities, and comfort with using technology effectively.
• Takes initiative and shows enthusiasm for learning and improving in the role.
• Open to working various schedules, including nights, weekends, and holidays, to meet organizational needs.
• Willing to handle all responsibilities, including reviewing repetitive or sensitive material when required.
• Possesses a solid understanding of IP-based signal workflows, including the ability to monitor, troubleshoot, and ensure the reliability of digital content delivery systems.
• Demonstrates a strong aptitude for technology, a willingness to learn new tools and systems, and the ability to troubleshoot and adapt to evolving technical processes.

Salary Ranges
Compensation: $15.91/Hour - $22.74/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.