TikTok Commerce - Business Analyst

Responsibilities

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team:
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure, and intuitive for our users.

The Partner Support team is looking for a Regional Business Analyst who is responsible for building the metrics reporting system to help with business reviews and decision-making. This position will provide key analytical, reporting, and forecasting support for the group and will be responsible for developing reporting and variance analysis regarding weekly/monthly/bi-monthly statistics, providing support & recommendations regarding performance.

Role and Responsibilities:
- Gather, analyze, and report information related to the current support processes.
- Extend the data automated reporting solutions, and other proactive efforts that tie results to our overall business goals.
- Create custom data analysis tools, applications, and data manipulation utilities for the team. Innovations will include tools that provide Key Performance Indicators (KPI) metrics across multiple data sources through the consolidation of tools and markets.
- Provide summary reports on various processes, including volume forecasting.
Provide ample opportunity to analyze various operational aspects of our business, including data gathering to determine the strategic direction of the service delivery organization.
- Assist in the development of key business suggestions and review documents including internal and external business reviews.

Qualifications

Minimum Qualifications:
- BA/BS degree or equivalent practical experience.
- 3+ years experience in business analysis and reporting management within Seller Service contact center environment.
- Have strong experience in deep analysis, push results, and work effectively across teams.
- Strong problem-solving, strategic thinking, and presentation and communication skills in front of leadership.
- Strong understanding of the processes, and working knowledge of call center operations.
- Have the ability to work independently and under pressure, and the ability to influence others without having direct authority.
- Excellent written, verbal, and interpersonal communication skills.
- Proficiency in English and Spanish

Preferred Qualifications:
- Experience in e-commerce or marketplace platforms is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2