Titling Support Specialist

About the Role

Caribou is seeking a Titling Support Specialist to assist the Titling Department with accurately collecting, storing, and processing the necessary documents to update the lien holder on the vehicle title of a refinanced auto loan, post-funding.

In this role, you will…

• Facilitate and complete virtual document signing events, and make them available for review during and after the refinance process
• Work with other members of the Titling Department to ensure outbound files are being sent to our titling partners for submission within SLAs
• Collect, sort, and scan daily inbound mail shipments for processing by Titling Specialists 
• Manage storage of documents held in the Denver office, periodically auditing for compliance with jurisdictional & departmental guidelines

The essential functions of this role must be performed onsite in our downtown Denver, Colorado office.  

About You

You, like us, are driven to achieve your goals. At Caribou, we have just three core values: Give a damn. Velocity. Make the assist. We’re motivated. We race towards our goals. And we help each other along the way.

You have:

• one or more years experience providing superior customer service
• a high level of attention to detail
• flexibility to work shifts as needed between 8:00am-7:00pm Monday-Friday, weekend hours may also be available
• previous experience in loan processing, titling, or handling of mortgage/loan documents is preferred, but not required
• experience with Google Suite, and are computer literate where you can pick up on new software or systems easily
• physically able to lift up to 50 pounds
• bilingual in Spanish/English preferred
• High School Diploma or GED equivalent
• Authorized to work in the USA

How we will take care of you

Everyone at Caribou is a valued team member. Our compensation and benefits package includes: 

• Competitive compensation: $18.00/hour
• Shift differential compensation is available for those that are bilingual in Spanish/English 
• Equity options
• 401k savings program
• Parking and transit assistance for downtown Denver Office
• Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
• Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
• Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
• Up to $1,000 per year for eligible professional development expenses.