TM Technical Services Specialist- Houston, TX (Hybrid Schedule)

At Amegy Bank, everyone counts. Your contributions are valued, and everyone has the opportunity to grow in their career. We're committed to doing our best for our customers, communities, and employees.

The Treasury Management Technical Services team has an opportunity for a TM Technical Services Specialist. The position will be located in Houston, TX. The position will be in office for the first six months, and then a hybrid schedule may be offered.

What will your day look like? You will be:

• Responsible for providing level 1 and 2 technical support and training for new clients or users on multiple Treasury Management products including Treasury Internet Banking, Remote Deposit, Positive Pay, ACH, Receivables Online, E-Invoicing and Payments, Outsourced Disbursements, and other products.
• Training will include the introduction of the TM Knowledge Center to the users and may require the resolution of hardware/software compatibility issues.
• Providing exceptional customer service to Treasury Management clients by assisting with complex technical issues related to the installation and use of software for specific bank products.
• Identify, investigate, and propose solutions to technical issues.
• Work toward a resolution to root causes to prevent recurring issues.
• Responsible for cross-affiliate support of complex client enrollments as assigned and for coordinating file testing and transmission setups.
• Stay abreast of technology upgrades and product enhancements.
• Adhere to Bank policies and procedures.
• May assist with special projects as required and take on other duties as assigned.

Qualifications:

• Requires a High School diploma or equivalent and 1+ years of banking, treasury, and cash management products/services, IT hardware, software, computer applications, networks, or other directly related experience.
• A combination of education and experience may meet job requirements.
• Working knowledge of banking, treasury, and cash management products, application software, networks, PCs, LANs, terminals, and telephones.
• Good customer service, problem-solving, analysis, and communication skills, both verbal and written.
• Ability to train clients on Treasury Management products and systems.
• Ability to identify and resolve technical issues.
• Must be detail-oriented.
• Good client relationship skills.

You must want to be part of a motivated and driven team and work with respected leaders. We need someone who is proactive, has a great attitude, is confident, and wants to inspire others to achieve bank initiatives and drive loan growth.

Benefits:

• Medical, Dental, and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products