UK - Account Manager

We are looking for an experienced Account Manager who will be in charge of the operational delivery success and growth of one of our Job&Talent Global Clients.

Shift Pattern: Monday-Friday // 09:00-18:00 (alternative weekends on call)

Salary: £27,000-£30,000

Contract Type: Permanent

Location: Billingham TS23 4DU& 1 day a week to be worked in Stanley DH9 9XS

Role of an Account Manager:

• To demonstrate full ownership of account management and site processes
• To build and maintain customer relationships through regular formal & informal meetings
• To collate, prepare and present relevant weekly customer reviews
• To manage and maintain an active headcount (in line with customer demand) to ensure daily fulfilment of requirements are met
• To forecast and plan recruitment in conjunction with the above
• To lead, coach and develop the onsite team through: daily & weekly team meetings
• To demonstrate company visions and values
• To operate within company SOPs and all compliance / legislative processes as dictated by customer relationships
• To ensure full accuracy of payroll & invoicing and manage any invoice query management
• To build and maintain strong relationships with key stakeholders at Head Office and to drive the onsite team to build strong relationships with relevant personnel
• To be responsible for full workforce management – to include, but not limited to, holidays, sickness/absence, quality, performance
• To ensure workforce training is scheduled and completed in line with onsite requirements
• To produce and circulate weekly KPI reports both internally and externally
• To demonstrate market awareness through competitor analysis
• To manage onsite expenditure in line with guidelines agreed with line manager

As an Account Manager, you will need to have:

• Experience in the recruitment industry & worker management
• Must have a driving license and access to a car to travel between sites
• Able to manage a small team
• Ability to manage two to three sites at a time with support from the coordinator
• Knowledge of right to work requirements
• Ability to lead from the front and set an example to team members
• Time management skills and the ability to work to tight deadlines
• Positive can do attitude
• Able to prioritise work load to complete all tasks on time
• Confident speaking with clients
• Excellent organization skills
• The ability to think and react quickly to customer needs
• Excellent relationship building skills
• Commitment to a flexible approach to the working day
• Good knowledge of MS office packages (Excel, Word, Outlook)
• Tech savvy and up to date with local social media platforms & apps

What we offer:

• The chance to make an impact in one of the fastest growing start-up companies in Europe
• 25 days Annual Leave + Bank Holidays
• Hybrid working
• Sabbatical scheme
• Salary sacrifice Pension scheme with Penfold
• Birtholiday - paid Day off for your Birthday
• Cycle to work scheme
• Access to mental health support with our partner Therapy Chat
• Mortgage advice
• Eye care vouchers and health cash plan with Medicare
• Discounts in selected high street brands and gyms

What we’re about

At Job&Talent, we're revolutionising the employment market globally. Our mission is simple and clear. We’re empowering the people who do essential work - from delivery drivers and warehouse workers, to cooks and cleaners - to get work and get paid on their terms. 

We match these people with companies we’ve verified through our powerful tech platform. Apps, AI, web-based tools, innovative matching solutions and more. We create seriously smart technology, made for humans, by humans. 

And the numbers show we're doing things right. 340,000 people got work with over 2,500 companies globally last year, with clients spanning industries from logistics to retail, hospitality and more. We generated €1.9 billion in revenue in 2022. And we’re grateful to our top tier investors at Atomico, Kinnevik and Softbank.

We're headquartered in sunny Madrid, but we're a remote-first company operating in 10 countries across Europe, the United States and Latin America.

But there’s a missing piece. You.

Join our community

If you’re looking for a company that values innovation, high standards and data, you’ve found it. We’re also good listeners, because everyone’s voice is heard at Job&Talent. These values help us make good decisions and keep momentum. That’s how we operate. Standard.

When it comes to our people, we’re all uniquely different. And it’s that difference that makes us stronger.

We encourage everyone to bring their true selves to work. Being real and empathic means we can build better products, services and workplaces for our workers and our clients. And dare we say it, we think that makes us all happier humans.