US Operations Admin

We are looking for an Operations Admin to support our Central Operations team and US Operations markets in general administrative tasks and onboarding growth. If you are a well organized, analytical person with exceptional communication and problem solving skills then this role may be for you!

What You’ll Focus On:

• Support our US Operations Cities on growth deliverables and efficiencies in our day to day work and operations
• Automations for our ways of working when it comes to growth and portfolio changes
• Analyze data in order to create and prepare detailed reports for the leadership team that effectively communicate trends, patterns, and predictions using relevant data
• Standardize our ways of working across markets to improve timeliness and execution on furnishings and move-outs
• Perform audits and improve data metrics for our guests and internal teams, as well as manage timely data collection to update productivity and achievements on projects
• Unit/Building/Process information entry, ensuring all fields are accurately filled and clear for other teams
• Collaborate with operational team members and organizational leaders to identify gaps and opportunities for process improvements
• Communicate with third party vendors and companies if needed to support OPS/CX operations
• Specific admin support related to onboarding and move-out of units for our US cities including:
• Complete utility and telecommunication setups for new units with third party companies (create online portals, set up payments, and input data into our internal system)
• Complete Package Setups for new units (create online portals, set up payments, and input data into our internal system)
• Cancel utility and telecommunication accounts for move-outs
• Support the scheduling of furnishing and onboarding tasks and move-outs:
• Communicate with third party vendors and buildings to schedule pick ups
• Input data into our system related to our properties
• Track disposal and data related to move-outs
• Support Central Operations, OPS local team, and finance/accounting with ad-hoc projects

What we are looking for:

• Degree from a top-tier university
• Min. 1-2 years of experience in a similar role (administrative experience in residential or hospitality experience will be considered as a plus)
• Fluency in English
• Proficiency in Microsoft Word, Excel (formulation, data entry, charts, pivot tables) and Powerpoint
• Self-starter with a roll up your sleeves mentality and high attention to detail
• Entrepreneurial drive, adaptability, and focus on results
• Strong quantitative and analytical skills
• Strong organizational skills with the ability to manage multiple assignments
• Excellent verbal and written communication skills
• Ability to work independently and with speed