(US) Sr. Manager, Data & Growth Operations

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. 

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

The Sr Manager or Director, Growth Operations supports critical business insights and performance requirements. In addition to driving clarity around key Acute & Payer business unit organizational metrics, this role informs and undertakes decision-making to promote strategic alignment and accelerate process improvement in the sales cycle. Other key focus areas include executing on improved pricing and packaging initiatives and critical sales enablement initiatives to decrease time to contract and support the sales lifecycle. The Sr Manager or Director will lead individual contributors as well as at least one manager direct report for a total team of 6-10 direct and indirect reports.

What You’ll Do Reporting to VP, Data Science, the Sr Manager or Director of Growth Operations has these responsibilities across reporting teams.

· Pricing, Packaging, & Discounting – Own all pricing across the Acute & Payer business united, including owning annual rate schedule updates, developing pricing for each new product launch, developing and maintaining discounting policy and guidance, and supporting all custom pricing requests. Design and implement billing process and methodologies in collaboration with Data Engineering, Invoicing, and additional supporting technical teams.

· Price Quote Process – Design, implement, and monitor quoting process. Financial approval of non-standard deals and terms. Weekly deal desk and pricing committee meetings to achieve organizational alignment on pricing and terms for key deals.

· Business Unit OKRs & Metrics – Measure, define, and share regular updates on all Acute & Payer OKRs and KPIs to the Acute & Payer business unit. Share underlying drivers of OKR metric progress to support ongoing progress towards objectives.

· Account Based Marketing – Own, maintain, and enhance account based marketing tools supporting Sales, CSMs, and other departments in tracking key market saturation metrics to be shared with internal and external audiences.

· Process Design & System Optimization – Design process, systems, and tools to optimize the lead to cash process and drive overall growth.

· Performance Management – Design process, systems, and productivity metrics to ensure our teams are hitting their performance targets incorporating early detection and identification into the process to ensure timely/corrective actions are taken.

· Forecasting, Tracking & Reporting – Manage forecasting processes and effectiveness and deliver insightful and action-oriented variance reporting to drive revenue growth.

· Pipeline Management – Drive overall effectiveness of pipeline management in partnership with Growth leadership and own pipeline process – methodology, metrics, review cadences, tools, etc. and measure and report on effectiveness.

· Annual Planning and Optimization – Drive analysis to support annual planning, in partnership with Finance, to set yearly and multi-year targets and annual allocation of quota across teams, segments, markets and territories.

· Compensation – Support effective compensation strategy, partnering with HR and Finance. Support annual sales compensation cycle, including refining process, analysis, and governance.

· Enablement Function – Provide strategic direction and design of sales readiness and effectiveness programs and tools. This includes partnering with GTM leadership to analyze and assess gaps in performance, set enablement priorities, and ensure solutions are robust, scalable, and effective at driving optimal growth results.

· Leading and Motivating Teams – Lead, motivate and develop teams to reach company goals while scaling growth across business unit.

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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