Workforce Management Intern (Trust & Safety - Workforce Management)- 2025 Summer (BS/MS)

Responsibilities

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

Team Introduction
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

We are looking for talented individuals to join us for an internship in 2025. Internships at TikTok aim to offer students industry exposure and hands-on experience. Turn your ambitions into reality as your inspiration brings infinite opportunities at TikTok.

Internships at TikTok aim to provide students with hands-on experience in developing fundamental skills and exploring potential career paths. A vibrant blend of social events and enriching development workshops will be available for you to explore. Here, you will utilize your knowledge in real-world scenarios while laying a strong foundation for personal and professional growth. This Internship Program runs for 12 weeks beginning in May/June 2025. Successful candidates must be able to commit to one of the following summer internship start dates below:
Monday, May 12
Monday, May 19
Tuesday May 27 (Memorial Day May 26)
Monday, June 9
Monday, June 23

We will prioritize candidates who are able to commit to these start dates. Please state your availability clearly in your resume (Start date, End date).

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities
- Assist in workforce planning and workflow management tasks, gaining experience in operational efficiency.
- Utilize tools for data analysis and reporting, presenting analytical results in concise documents to provide insights or solutions.
- Support strategic thinking initiatives, contributing to the development of creative solutions for budget and workforce management.
- Help manage multiple tasks concurrently, navigating ambiguity and prioritizing effectively.
- Assist in project and program management, supporting the execution of budget and workforce plans with internal and external stakeholders, identifying risks, and providing contingency plans.
- Collaborate with stakeholders to influence and achieve positive outcomes.

Qualifications

Minimum Qualifications
- Basic proficiency with data collecting tools with a willingness to learn and apply data analysis skills.
- Ability to manage multiple tasks concurrently and handle ambiguity.
- Willingness to learn workforce planning and workflow management.
- Strong analytical skills with attention to detail.
- Excellent organizational and time management abilities.
- Ability to work effectively in a team environment.

Preferred Qualifications
- Experience with MS Excel for data analysis and reporting.
- Experience in project or program management with the ability to identify risks and develop contingency plans, and in stakeholder management, with strong collaboration and influencing skills.
- Previous internship or work experience in scheduling, operations, or a related field.
- Familiarity with scheduling software or tools.
- Experience in a high-volume, fast-paced environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2