Account Supervisor

LOCATION: Our office is located in Minnetonka, MN. Candidates must reside in the Twin Cities area and will be required to be in-office 5 days per week. We do offer a flexible work environment, but this is not a hybrid role.

A job at RAZR is like no other. We are on a mission to Be Relevant - make a meaningful difference in the lives of others. This talented team lives out our values every day. These values have made RAZR what it is for years, and today, they are more important than ever. They keep us connected. They make us a team. They allow us to thrive. 

The RAZR Core Values You Live 

Be Intentional

• You take action and pursue the ultimate best outcome for RAZR and our clients 

• You dig in and understand the details of how the business works 

• You run towards and you don’t run away 

• You understand that “whatever it takes” is just that

• You have a plan, and you execute it even when you don’t feel like it 

Embrace the Attitude of How

• You understand that problems are simply opportunities to solve them 

• You view commitments as promises to be kept...regardless 

• You can’t stand not knowing, you have an unquenchable thirst to understand why 

• You are an active participant, never a spectator 

• You are focused on outcomes and not the time it takes to achieve them 

Enjoy the Ride 

• You are grateful for both life’s challenges and opportunities 

• You passionately pursue excellence in everything you do 

• You laugh often and don’t take yourself too seriously 

• You love change and living in the gray is energizing to you 

• You can't wait to get out of bed in the morning & get on with your day

Overview
RAZR is looking for an Account Supervisor who will be responsible for fully understanding our client’s needs and working with the team to deliver exceptional work. This person will provide supervision to ensure that all programs are delivered on time, on budget and up to our client’s standards. In addition, this role will be responsible for driving client growth and profitability. The ideal person will have proven experience managing an account team and maintaining client relationships. They will also be an expert in scoping and executing a full range of projects.

What You Love to Do

• Manage day-to-day responsibilities on multiple projects
• Immerse into client business, executing and supervising projects and relationships with clients
• Strategize with clients to identify organic growth opportunities
• Work to grow the relationship and trust with clients
• Participate in client project meetings, ensuring that necessary information is gathered and objectives are achieved
• Work with client to capture and clarify client feedback for delivery team, then translate appropriately to the internal team
• Lead client meetings for deliverables and participate in client planning process
• Work with team leads and PM to structure the project and coordinate across Delivery teams
• Set & maintain client expectations on projects
• Lead/participate in client status meetings
• Manage effort with client and team lead to identify scope, review the estimate and write the SOW
• Independently contribute sections to pitch deck
• Help to grows relationships through proactive business development and bring ideas to existing clients

Qualifications

• Experience working with Financial clients
• Ability to manage multiple accounts while seeking new growth opportunities
• Moderate to extensive experience attending pitches
• Can scope and execute a full range of project types including loyalty, promotions, strategic projects, creative projects, reporting and analytics, etc
• Strong familiarity with marketing technologies and services
• Possess strong problem-solving skills
• Possess strong budgeting skills
• Fluent in PowerPoint and Excel
• Familiar with HubSpot

Education and Experience

• 4-year degree in business, marketing or related discipline or equivalent education + experience
• 5+ years of Account Management experience in an agency or part of a marketing team

About Us

RAZR is a fast-growing marketing technology company headquartered in the Twin Cities, and we count some of the world’s most recognized brands among our clients. Working across various industries, including healthcare, medical technology, financial services, and retail, we help our clients acquire, retain, and grow consumers by leveraging our proprietary technology platform, Fibonacci™. The RAZR approach is rooted in behavioral science and combines strategy with visual design to create sustainable behavior change within consumer audiences. 

With our Clients, Colleagues, and in our Communities, we live our Mission - Be Relevant – “Make a meaningful difference in the lives of others.” At the foundation of our Culture, you’ll find the Core Values of “Be Intentional”, “Embrace the Attitude of How”, and “Enjoy the Ride”, this is a mindset and a commitment to how we show up every day. The RAZR team is driven to pursue the ultimate best outcome for our key constituents. There are no jobs here, just opportunities to serve and make a material impact in the world. 

We are an Equal Opportunity Employer, and our employees have unique strengths, experiences, and backgrounds who share a passion for improving people's lives.