Application Support Specialist

The Application Support Specialist serves as primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Viewpoint's construction accounting and project management software, as well as other point solutions.

Essential Duties & Responsibilities
1. Assists customers with use of Viewpoint Vista Software, and Vista Web Application Software.
2. Monitors, tracks, and documents customer support calls and related activities in Trimble's CRM system.
3. Uses SQL Query, reporting tools, and spreadsheets to examine underlying data.
4. Develops Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers.

5. Serves as an on-call resource for International calls as part of normal department rotation, as assigned.

Competencies
• Ability to quickly develop and maintain a high level of knowledge of all (Viewpoint) software products and remain expert on current product knowledge both from an internal and from a user perspective.
• Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.

Qualifications

• An Associate's degree or two (2) or more years of relevant industry work experience.
• Ability to work within the coverage requirements of the Customer Support department, including on-call rotation.

• Strong understanding of general business and accounting principles and practices, particularly payroll set-up and processing. Experience working all the way through the General Ledger is highly beneficial.

Preferred:

• Prior Viewpoint by Vista ERP or Vista Web Application Experience
• Construction industry experience, particularly in construction accounting and/or project management is desirable but not required.
• Experience with complex computerized payroll systems is a plus.
• Experience in a customer service role.
• Experience with AP/Accounts Payable
• Knowledge of Microsoft Transact SQL

Working Conditions - Hybrid | Portland
Work takes place in an office setting. High stress levels may occur. This is a coverage position that requires the ability to maintain a predictable and full-time work schedule. The ability to sit and work at a keyboard for extended periods of time and communicate with team members by phone, computer, and video teleconferencing is required.

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Hiring Range:
22.07
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28.13
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Bonus Eligible?
No
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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact
[email protected]