Benefits Professional

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
Job description:
The Benefits Offering Management Team (BOM) is responsible for all operational and delivery aspects and overall integrity of IBM’s global benefits programs including managing the operational aspects of our vendor/supplier relationships with regard to quality and service delivery.

The HR Benefits Administrator is delivering Benefits support to IBM Malaysia Benefits program. There is opportunity in the role to support the Benefits delivery team and with that gain knowledge in the wider Benefits field.

Responsibilities include (but are not limited to):

Malaysia Benefits Administration:

• Handling of employee queries and tier 2 queries related to Benefits policy and eligibility.

• Vendor management including oversee vendor’s performance and work with broker on day-to-day management of operational issues with the vendor/broker work with other HR and non-HR functions related to insurance renewal and vendor contracts.
• Program management skills — responsible for overseeing the implementation and administration of new and existing benefit programs.
• Prepare quarterly and ad hoc reports
• Handling of ad hoc projects assigned
• Work with CoE team to maintain process documentation

Required Technical and Professional Expertise

• A minimum of 2 years of relevant experience in Benefits is advantageous but fresh graduates will be considered as well.
• Bachelor Degree with preference with Human Resource Management/Development
• Strong organisation and planning skills
• Good communication skills in English both verbal and written
• Good time management and work prioritization skills’; able to meet deadlines
• Ability to work under own initiative
• Willingness to learn and a passion for operational excellence
• Pro-active team player

Preferred Technical and Professional Expertise

• Proficient knowledge of Microsoft Excel
• Knowledge of Powerpoint and other programs is an advantage
• Strong mathematical skills are an advantage