Claims Lead Analyst

JOB DESCRIPTION

Claims Lead Analyst

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

In this position...
You will be a part of a unique team with an opportunity to be at the birth of a brand new order processing system that is replacing a 44 year old system/process. You will also gain more exposure of other areas of the business such as; purchasing, supply chain, transportation, etc.

This position is located in Dearborn, MI and is a hybrid role.

RESPONSIBILITIES

What you'll do...
Lead development efforts for claims/returns modernization, ensuring current and future business requirements are met with new system design:

> Claims workflows and automation
> Re-routing claims for high damage parts from air to truck
> Reverse logistics setup
> 60-day returns

• Develop process maps and system specifications for the new order management system related to claims and returns
• Develop and perform test cases and analysis to ensure system output meets specifications
• Develop training document for internal and external users
• Collaborate with internal and external users (Dealers, Distributors, Commercial/Fleet, Export, etc.) to develop system design
• Develop metrics and analytics to ensure system performance

QUALIFICATIONS

You'll have:

• Previous experience with legacy claims processing system
• Knowledge of warehouse operations with respect to claims processing
• 2 years experience in NA warehouse transportation, with a strong understanding of NA transportation processes
• Prior experience with system improvement implementation
• Analytical skills (data analysis, test case development, etc.)
• Ability to work in a global team environment - strong collaboration skills required
• Strong communication and listening skills
• Experience with MS Office (Word, Excel, PowerPoint, etc.)

Even better, you may have...

• Experience with Ford Parts, Supply & Logistics Systems (MMP, PCS, EPRS, uSAP preferred)

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Vehicle discount program for employees and family members, and management lease
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: https://fordcareers.co/GSRnon-HTHD
This position is a range of salary grades SG7-SG8.

Visa sponsorship is not available for this position.