Community Manager

About Glean

Role

Glean is seeking a dynamic Community Manager to nurture and scale our global customer community, known as Gleaners. This role is central to driving retention, growth, advocacy, and participation within our customer base. Specifically, this role will lead ongoing programs to ensure Glean’s customers understand how to achieve and articulate success with Glean, and will align community activities with broader company initiatives to improve adoption, boost awareness, and drive business growth. 

This role will work directly with cross-functional peers in product, sales, and customer success, as well as with external partners and customers to ensure crucial customer insights are at the forefront of business decisions.

What you will do and achieve

• Develop and execute programs to expand the reach, engagement, and success of Glean’s Customer Community.
• Craft compelling content for community engagement, including articles, blogs, webinars, social media posts, and virtual events to educate and support community member's ongoing success with Glean.
• Facilitate meaningful discussions and foster relationships with customers, partners, and internal stakeholders, while identifying and nurturing community advocates to amplify Glean’s mission.
• Analyze community metrics and KPIs to measure engagement and effectiveness, and share community feedback and learnings with cross-functional stakeholders to inform broader business initiatives.

Who you are

• BA/BS in business, marketing, liberal arts, or related degree
• 3+ years of B2B SaaS community management experience 
• Action-oriented self-starter with a love of making people and companies more effective, an eagerness to build deeper relationships with a wide variety of stakeholders, and a growth mindset driving you to roll up your sleeves to make things happen
• Passionate about Glean's mission and product and representing our customers’ needs, with a keen ability to keep a pulse on emerging trends

Key Knowledge & Skills

• Excellent communication — both written and verbal, virtual and in-person
• Strategic and resourceful cross-functional collaborator with a track record of consistently delivering excellent results in a fast-paced environment
• Excels at putting structure on ambiguity and taking a results-driven approach to work (testing, measuring, iterating)
• Strong critical and analytical thinking, reasoned judgment, and impeccable attention to detail

Benefits

• Competitive compensation
• Medical, Vision and Dental coverage
• Flexible work environment and time-off policy
• 401k
• Company events
• A home office improvement stipend when you first join
• Annual education stipend
• Wellness stipend
• Healthy lunches and dinners provided daily