Consultant Client Success

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Consultant, Client Success is an individual contributor responsible for owning the holistic post sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

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This role is an exciting opportunity to be at the forefront of Visa s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa s strategy.

This role serves as a functional specialist, located in Ecuador and reporting to

Vice President, Head of Client Services Andean.

Analytical skills to prepare and summarize data into business solutions and provide sound analysis
Able to communicate complex technical terms and or processes in business language tailored to client
Self-starter able to achieve results as part of an effective team across countries and time zones
Able to effectively prioritize and multi-task under deadlines
Experience using standard Microsoft Office tools e.g. Excel PowerPoint Word
Experience representing technical and or business issues and solutions to influence audiences at multiple levels of an organization
Knowledge of the payment industry i.e. trends threats competitors regulatory environments
Certifications or qualifications in Client Customer Success project management or related areas of practice and expertise
Basic to intermediate proficiency in the following skills:
Building client relationships Build credibility and create trust-based relations partner with clients to build their business
Becoming customer centric Listen to and prioritize customer needs to drive value realization and build trusted partnerships
Success planning Build measurable actions plans to help clients achieve their business goals and realize value from their products solutions
Client engagement Communicate clearly and effectively with clients
Proactiveness Think ahead and take action
Critical thinking Take ownership over problems and find creative solutions to complex problems

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.