Customer Service Representative

Job Title:

Job Description

** MUST SPEAK BOTH FRENCH AND ENGLISH FLUENTLY **

JOB DESCRIPTION

The Customer Service Representative - Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ” “ Happiest Employees ” and “ Best Companies for Career Growth ” awards every year? Then a Customer Service Representative - Remote (Bilingual: French / English) position at Concentrix is just the right place for you!

As a Customer Service Representative - Remote (Bilingual: French / English) you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being proudly united as “game-changers.” Together we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth we’re looking for more talented game-changers to join our purpose people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training technologies and continuing support you’ll need to succeed. Plus at Concentrix there’s real career (and personal) growth potential. In fact about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative working from home you will:

• Provide inbound customer support using a call flow guide in the customer’s preferred language (French or English)
• Help customers resolve basic technical issues
• Track document and retrieve information in databases
• Maintain broad knowledge of client products and/or services such as: smartphones tablets computers and wearables; Familiarity with iOS and/or MacOS or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS

Your skills integrity knowledge and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

•    The ability to speak fluent French and English
•    1+ year of customer service experience
•    A high school diploma or GED
•    A quiet distraction-free environment to work from in your home
•    Strong computer navigation skills and PC knowledge
•    Proficiency in fast-paced multi-tasking
•    Eagerness to learn new technologies
•    A desktop or laptop to complete PC and internet testing
o    A work computer may be provided depending on the position offered but is not guaranteed (will be discussed further with a recruiter)
•    High Speed internet (no wireless/hotspots or satellite) and a smartphone

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says “We champion our people.” That’s why we significantly invest in our game-changers our infrastructure and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role you’ll also be provided with:

• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women Black Professionals LGBTQ+ Pride Ability (Disabilities) Dynamic ((Neurodiversity) Women in Tech OneEarth Champions and more
• Registered Retirement Savings Plan; paid PTO and holidays; medical dental and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience with company-supplied technologies
• Programs and events that support diversity equity and inclusion as well as global citizenship sustainability and community support

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey we want to hear from you. Apply today and discover why over 440000 game-changers around the globe call Concentrix their “employer of choice.”

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Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin ancestry age veteran status disability pregnancy or other legally protected status. The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who are legally authorized to work in Canada will be considered. Currently this position may be performed only in the following provinces/territories: AB BC MB NB NL NS ON PE and SK .