Time zones: GMT (UTC +0) CET (UTC +1) EET (UTC +2) Salesflow is a leading platform designed to help sales teams agencies and growing SMBs accelerate their lead-generation process. We empower businesses to grow and succeed in the digital era. Specializing in LinkedIn outreach we create strategies that foster engagement build lasting relationships and deliver outstanding campaign results for our clients.
We’re excited to announce an opportunity for a dynamic and organized Customer Success Specialist to join our expanding team. We'd love to hear from you if you're proactive enthusiastic and ready to make an impact!
What You'll Do:
As our Customer Success Specialist you’ll be responsible for a portfolio of 50+ client accounts and any others as assigned in the Europe region. You'll help clients optimize their LinkedIn outreach and drive maximum value from our services. You'll be the go-to person for clients ensuring their goals are met and their businesses grow through strategic outreach initiatives.
Responsibilities:
- Manage and nurture a portfolio of 50+ client accounts ensuring they achieve their desired outcomes.
- Guide clients through onboarding ensuring they understand our platform workflows and outreach strategies.
- Monitor and report on the performance of outreach campaigns providing insights and suggestions for improvement.
- Work closely with clients to help them maximize their LinkedIn ROI optimize outreach efforts and troubleshoot and escalate issues as appropriate
- Act as a client advocate within the company providing feedback to internal teams on product improvements.
- Conduct regular check-ins and QBRs with clients to provide updates share best practices and strategize the next steps.
- Assist with the renewal process and identify upsell opportunities when clients are seeing great success.
- Contribute to CS strategies and initiatives to drive results and streamline processes
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About You:
You’re passionate about customer success and are eager to help businesses grow through strategic LinkedIn outreach. While you may not have tons of experience yet you’re a fast learner proactive and ready to jump in and make an impact!
Qualifications:
- Bachelor's Degree or Equivalent – You've got the credentials and the knowledge to back it up 🎓.
- 1 to 4 Years of Customer Success Experience – You’ve been there done that and are ready to take your expertise to the next level.
- A Love for Customer Success automation or lead generations – Whether it's diving into client strategies or crafting creative digital solutions you’re all about delivering results.
- Top-Notch Communication Skills – Whether writing a clear and engaging email or leading a conversation with clients your communication game is strong impactful and maybe even a little funny 😉.
- Leadership Extraordinaire – You know how to inspire motivate and guide a team toward success—plus you give out high-fives like a pro 🙌.
- Multitasking Maestro – Juggling multiple client accounts? No sweat. You stay organized detail-oriented and always ahead of the game 🎯.
- Collaboration Whiz – Teamwork is your jam! You know how to work with others to get the best results and love contributing your unique ideas to the mix.
- LinkedIn Savvy – You get the basics of LinkedIn and understand how businesses can leverage it to grow. (If you know a hack or two even better! 😉).
- Problem-Solving Genius – Tackling challenges with creativity and a "can-do" attitude is your speciality. You think fast act smart and get things done.
- Empathy Champion – You truly understand people. Whether it’s clients or team members you can step into their shoes and deliver with empathy and understanding.
- Eager to Learn – You’re hungry to learn and grow in a fast-paced client-driven environment. Every new challenge is an opportunity; you're ready to dive in headfirst.
Nice to have:
- Experience with LinkedIn and Sales Navigator (you’re basically LinkedIn famous)
- A knack for cold emailing and sales strategies (without sounding spammy!) experience in salestech space
- Knowledge of CRMs like HubSpot Salesforce or Pipedrive (you speak fluent CRM)
- Zapier integration wizardry (or at the very least apprentice-level skills)
- Familiarity with the European market and outreach strategies
What We Offer:
- Full-Time Contract
- Fully Remote (must be able to work from 11 am - 7 pm London time zone GMT+1)
- Competitive salary and benefits.
- 100% work environment with regular team-building activities
- 23 days PTOs + bank holidays + 7 sick days
- Monthly training and knowledge boost opportunities to help you develop your skills.
- Opportunity to grow with a dynamic and innovative team.
- A chance to help businesses succeed and see tangible results from your efforts.
- Location: Remote (must be able to work from 11 am - 7 pm London time zone GMT+1)
Ready to Join Us?
If you’re ready to advance your career in customer success and help businesses achieve amazing results with LinkedIn outreach we’d love to hear from you!
Apply now and let’s grow together!