Customer Support Specialist (UTC+1 or UTC+1 or UTC+2 Timezone)

Crisp • Europe Only

Company

Crisp

Location

Europe Only

Type

Full Time

Job Description

Time zones: GMT (UTC +0) CET (UTC +1) EET (UTC +2)

The Role

We’re looking for a Technical Customer Support Specialist to join our team! In this role you’ll be the first point of contact for our customers helping them via chat and email (no phone calls). You’ll assist with inquiries troubleshoot issues and ensure a smooth customer experience.

This position is fully remote. However if you’re based near Nantes you’re welcome to work from our office occasionally.

What We’re Looking For

Fluency in English is mandatory : English is our primary working language so strong written and verbal communication skills are essential.
Experience in Customer Support via Live Chat : You should be comfortable handling multiple customer conversations simultaneously providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus.
Experience with B2B & Support Software : You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g. help desks CRMs or ticketing systems).
Team spirit : Empathy kindness understanding active listening and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
Excellent communication and problem-solving skills.

What Makes Crisp Special?

Everyone does support : even our developers contribute to customer support keeping everyone connected to our users’ needs.
No meetings : Say goodbye to unnecessary meetings and focus on meaningful work.
No personal KPIs : We trust you to do great work without micromanagement or performance pressure.

Contract Details

In France : If you’re based in France you’ll be hired under a standard employment contract (CDI).
Outside France : If you live outside of France the position will be under a full time freelance service contract . You’ll need to have an independent contractor status in your country and be able to issue invoices.

Who Can Apply?

Must be located within the EU timezone .
Immediate availability is a plus.

Compensation & Perks

Salary depending on experience and profile.
Join a diverse and inclusive remote-first team that values work-life balance and flexibility.

Share this job:

Share this job:

Related Jobs See more Customer Support jobs →

New

View Company Profile
NoGigiddy
Remote Customer Service Rep Up to 19/hour - No Degree Needed
featured 1d

Contract / Anywhere in the World

New

View Company Profile
Tiller
Customer Support Representative
featured 3d

Full-Time / USA Only

View Company Profile
Clipboard Health
Customer Support Specialist
featured 10d

Contract / Anywhere in the World

Apply Now

Date Posted

02/03/2025

Views

Back to Job Listings ❤️Add To Job List Company Info View Company Reviews

Positive

Subjectivity Score: 0.9

Similar Jobs

Senior Product-driven Engineer (Node.js/TypeScript) - n8n

Views in the last 30 days - 0

n8n is a rapidly growing workflow automation platform founded in late 2019 with over 80 employees and 58k GitHub stars They offer competitive compensa...

View Details

Client Support Specialist (Healthcare Facilities - B2B) - Clipboard Health

Views in the last 30 days - 0

Clipboard Health is seeking customerfocused individuals to join their team as B2B Support Specialists also known as HCF Agents This role involves bein...

View Details

Senior Full-Stack Developer - Kodify Media Group

Views in the last 30 days - 0

Kodify a successful company with 15 years of experience in producing highquality video content and managing hightraffic websites is hiring a Senior Fu...

View Details

Senior DevOps Engineer - Lemon.io

Views in the last 30 days - 0

Lemonio is a marketplace that connects Senior DevOps engineers with startups in the US and Europe They offer a monthly salary of 4k79k depending on ex...

View Details