HR Business Partner

The ServiceTitan PeopleOps team is growing, and we are searching for an experienced HR Business Partner who will play a critical role by serving as a key partner to departments to work on HR-related opportunities and paving the way for the best-in-class employee experience processes and practices. Ideal candidates will have experience with start-up organizations and a solid generalist background.

As our HR Business Partner, you will: 

• Serve as the key business partner to a subset of ServiceTitan Departments for all things HR, including but not limited to employee relations, organizational development, performance development, and more.
• Be the primary HR point of contact with business client groups, meeting regularly and acting as a consultant to provide guidance when necessary.
• Coordinate onboarding process including the collection of proper paperwork, opening of accounts, insurance enrollment, etc.
• Develop and implement employee development, engagement, motivation and retention programs 
• Develop contracts for new hires, promotions, and department transfers
• Promote corporate values and enable business success
• Responsible for administering performance management program
• Manage and resolve complex employee relations issues
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with legal counsel as needed.
• Maintain timesheets, PTOs, STOs, allowances, etc.
• Maintain employee handbook and policies
• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention by leveraging Employee Experience programs in place.

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To be successful in this role, you’ll need:

• Bachelor’s degree in a related field of study
• 5 years of progressive HR experience
• Ability to manage and resolve sensitive employee relations issues balancing employee experience and the business effectively
• Demonstrated ability to maintain strict confidentiality with employee information
• Excellent written and verbal communication skills
• Experience in a startup culture - comfortable with ambiguity and non-stop problem solving, building, and actioning
• Strong analytical skills
• Strategic problem solver and opportunity seeker who is always striving to make things better for the organization to drive performance, retention, and employee sentiment up
• Self-starter, forward thinking planner