Intern program - Technical Support Professional

IBM • CR Heredia

Company

IBM

Location

CR Heredia

Type

Full Time

Job Description

Introduction
A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.

Seeking new possibilities and always staying curious we are a team dedicated to creating the world’s leading AI-powered cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers so the door is always open for those who want to grow their career.

IBM’s product and technology landscape includes Research Software and Infrastructure. Entering this domain positions you at the heart of IBM where growth and innovation thrive.

Your Role and Responsibilities

       Are you passionate about helping customers overcome challenges and achieve success? Do you enjoy     

       staying up to date on the latest technologies and sharing your expertise with others?     

       We’re seeking talented Technical Support Engineers to join our team at IBM Software     

       Support Organization. As a key member of our organization you’ll have the opportunity to make a     

       meaningful impact by providing top-notch Software support to our customers.     

       As an IBM Software Technical Support Engineer you’ll be responsible for:     

       • Respond promptly to cases and collaborate with a global team of experts to deliver effective solutions     

       • Work closely with Engineering and Operations teams to resolve complex issues ensuring seamless escalation processes     

       • Develop and maintain strong long-term relationships with customers understanding their needs and concerns     

       • Collaborating with Solution Architects Product Management and Engineering teams to improve solutions and drive innovation     

       • Conduct diagnostics and performance optimization analyze incidents and recommend solutions transfer product knowledge to customers     

       But that’s not all! As a Technical Support Engineer at IBM Software you’ll also have the opportunity to:     

       • Enhance your technical skills through ongoing training and development programs     

       • Share best practices with colleagues and contribute to knowledge sharing initiatives     

       • Contribute to the evolution of our software solutions by providing customer insights and feedback     

Required Technical and Professional Expertise

       • Passion for customer care and customer satisfaction.     

       • A successful track record in developing and managing customer relationships.     

       • Knowledge in Windows/Linux operating systems     

       • Knowledge in Managing Client Expectations/Satisfaction     

       • Knowledge in Problem Determination/Resolution     

Preferred Technical and Professional Expertise

       • Knowledge in shell scripting and SQL     

       • Knowledge of a programming language such as Java C/C++     

       • Knowledge of networking concepts     

       • Knowledge in shell scripting and SQL     

       • Knowledge or Experience of a programming language such as Java Python C/C++ mobile programming and react     

       • Familiar with containerization software such as Docker and Kubernetes     

       • Familiar with Cloud native technologies     

       • Familiar with Software networking     

Apply Now

Date Posted

09/18/2024

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