MQ - Technical Support Professional

Required Technical and Professional Expertise
• Fluent English language skills including read write and speak.
• Qualification in Information Technology. Bachelor’s degree in IT related field.
• Strong understanding of container technologies Kubernetes cloud skills and networking protocols
• Knowledge of Unix and Windows platforms
• Proficiency in networking skills such as TCP and UDP
• Troubleshoot technical issues (networking web apps operating system file system and user management) in the deployment of high-speed file transfer software in an enterprise environment
• Knowledge of Windows Active Directory/Group Policy LDAP SAML SSO etc.
• Scripting skills such as Unix shell Windows batch Perl Ruby or Python
• Basic skills in database server (MySQL) administration
• Communication and customer focus skills – understand customer problems and articulate current status to customers
• Ability to communicate action plans to the client or IBM representative as appropriate
• Ability to recommend and implement new or improvements to existing technical support tools procedures and processes

Preferred Technical and Professional Expertise

Bachelor’s Degree in Information Technology.
• Provide technical leadership and guidance to both customers and internal project teams that are geographically distributed
• Experience in problem analysis by recreating problems and/or utilising system dumps and traces.
• Knowledge in Distributed UNIX operating systems diagnosis and debugging.
• Knowledge in Java diagnosis and debugging technologies.
• Experience in messaging and networking technologies.
• Experience in customer support processes.
• Use technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

Applicants must be willing to work on a weekend rotation to lead diagnosis of critical customer outages.