IT Helpdesk Officer

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

You Will

• Deliver 24/7 omni-channel customer service support to end-users through phone, email, chat, and online ticketing system.
• Promptly diagnose and resolve common IT-related problems in a timely manner.
• Log and track support cases in the ticketing system, follow up on open cases until final resolution.
• Escalate complex issues to the appropriate IT team or subject matter experts.
• Perform remote diagnostics and troubleshooting to identify and resolve issues.
• Provide step-by-step guidance to help users resolve problems independently.
• Collaborate with internal teams (e.g., Service Management, Infrastructure Support, Internal IT) to ensure seamless issue resolution.
• Liaise with external vendors or service providers as needed.

You Bring

• Higher Diploma or Certificate in any disciplines are welcome to apply. Those with Computer Science, IT, Electronic/Electrical Engineering related major are a plus.
• Fresh graduate possess a positive learning attitude, and strong interest in technology are welcome.
• Candidates who have working experience in customer service is a plus.
• Good presentation, communication, and interpersonal skills.
• Good command of written and spoken of English and Chinese, Cantonese speaking is a must.
• Knowledge of ITSM, Office 365, and basic network/PC troubleshooting is a plus.

Project

• You will be supporting on IT related project. For fresh graduates or inexperienced candidates, on-the-job training will be provided.

Working Hours

• Shift duty rotation basis (Morning, Afternoon, and Overnight shift)
• 40 working hours per week, 5 working days per week include Saturday, Sunday and public holiday
• Shift allowance will be provided

Additional Locations:
* Hong Kong