IT Service Desk Technician I
Company
Curaleaf
Location
Las Vegas, NV
Type
Full Time
Job Description
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a high-growth cannabis company known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Today, we operate in 19 states with 144 dispensaries, service nearly 2,200 wholesale partner accounts, we have 29 cultivation sites and over 5,500 team members in the United States. Curaleaf International is the leading vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production. Home | Curaleaf | Cannabis with Confidence
Our corporate social responsibility is Rooted in Good. We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities. Social Responsibility | Curaleaf | Cannabis with Confidence
We educate. We advocate. We give.
The IT Help Desk Technician will oversee technical projects in alignment with organizational goals. Managing the effective delivery of networks, development, and disaster recovery systems and processes. This person will be hands-on with excellent problem-solving capabilities.
Responsibilities
- Serve as the first point of contact for all dispensary users and provide support for level 1 and level 2 service requests
- Perform remote troubleshooting through diagnostic techniques and ask pertinent questions
- Communicate clearly with users either over the phone or in-person
- Document issues and resolutions properly for record-keeping and posterity
- Consistently follow up with users to ensure proper function after issue resolution
- Perform basic functions in Office 365 such as password resets, account updates, and changes, license assignments following company protocol, etc.
- Image and configure Windows 10 computers
- Installation, modification, and repair of Windows 10 computers
- Install Windows 10 updates in addition to frequent software updates and hardware firmware and drivers
- Install and/or configure peripherals such as printers, keyboards/mice, etc. for users
- Resolve basic network issues such as Wireless connections and Local Area Networks among other systems
- Diagnose, troubleshoot and repair basic issues with VOIP phone system which requires some knowledge of TCP/IP networking
- Quickly acclimate with the company’s ERP system and provide basic support for users
- Will be responsible for the company’s IT ticketing system including configuration, modification, maintenance, and frequent updates
- Other technical tasks as assigned
- Ability to work weekends and be part of an on-call rotation schedule
- Willing to travel to provide support onsite when needed
Requirements
- Bachelor’s degree in Information Technology or similar and at least 1 year of Help Desk support experience
- Must be willing to travel with company reimbursement for expenses
- Working knowledge of TCP/IP networking/configuration, DHCP, DNS, etc.
- Working knowledge of Windows 10 management and configuration
- VOIP experience is not required but welcome
- Knowledge of Office 365 Administration is a plus, but not necessary
- Must be malleable and quick to adjust to a fast-paced environment
- Willingness to take initiative with a can-do attitude
Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as requires by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Date Posted
02/10/2023
Views
0
Similar Jobs
Territory Client Executive I - CDW
Views in the last 30 days - 0
CDW is a leading multibrand provider of IT solutions emphasizing trust connection and commitment among its coworkers The Client Executive role involve...
View DetailsRegional Sales Manager - Las Vegas - Eagle Eye Networks
Views in the last 30 days - 0
Eagle Eye Networks a global leader in cloud video surveillance is seeking a Regional Sales Manager for its Las Vegas region The RSM will drive growth ...
View DetailsOnsite Services Coordinator I - Shift4
Views in the last 30 days - 0
Shift4 is seeking a Dispatch Coordinator to ensure seamless collaboration between field technicians and customers The role involves proactive communic...
View DetailsData Center Technician - CoreWeave
Views in the last 30 days - 0
CoreWeave an AI Hyperscaler is seeking a Data Center Technician for a fulltime inperson role The role involves maintaining data center operations cond...
View DetailsDirector, Partnership Sales - Figure
Views in the last 30 days - 0
Figure a leading fintech company is revolutionizing financial services with its innovative technology platform The company has originated over 11 bill...
View DetailsHR Generalist - Mom's Meals
Views in the last 30 days - 0
The HR Generalist at Moms Meals is responsible for supporting the organizations personnel function implementing HR programs and ensuring compliance wi...
View Details