Lead Product Designer

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. 

If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

What You'll Do

• Partner closely with product managers and engineers on continuous discovery, delivery, and iteration of our products to create the most intuitive and elegant solutions possible

• Interface with cross-functional stakeholders and leadership to shape Replicant’s strategic long-term design direction, while also defining the short-term tactics of a variety of Replicant’s visual and voice products. Not just “How it looks” but “What should we build?"

• Own the end-to-end design process with input from the cross-functional team

• Roll up your sleeves and create high-fidelity mockups and prototypes

• Conduct user research and testing to continually validate and refine design solutions

• Regularly present and communicate your design solutions to the wider cross-functional team. You know how to present your designs effectively and persuasively, while maintaining a growth mindset and being open to iterating based on feedback

• Collaborate with, and help mentor other designers by providing and receiving feedback on design solutions to ensure we build the highest quality product

• Create and update design documentation for the engineering team

• Contribute to the Replicant design system and component library along with other designers

What You'll Bring

• 5+ years of professional design experience working cross-functionally with product and engineering

• A strong understanding of and ability to advocate for human-centered design principles

• Proficiency with Figma for creating high-fidelity mockups and prototypes.

• Strong UX and visual design skills, with a keen eye for good design

• High attention to detail with the ability to create pixel-perfect designs

• Experience bringing structure to ambiguous problems, developing strategy, and adapting to change

• Excellent communication skills, with an ability to collaborate and influence cross-functional stakeholders

• An appetite to constantly improve your skills, quality of work, and collaborate with a fun team along the way

Nice - To - Have's

• Experience working on enterprise SaaS products or complex systems

• Passion for designing AI-driven systems

• An understanding of conversation or voice design

For all full-time employees, we offer:

🏠  Remote working environment that respects time zone differences

💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan

🏥  Top of the line healthcare (medical, vision, and dental)

🏋️  Health and Wellness Perk

🖥️ Equipment Stipend

🌴  Flexible vacation policy

✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team

🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.