Lead ServiceNow Engineer

We are looking for an experienced and dedicated Lead ServiceNow Engineer to join our team.
In this role, you will be responsible for technical supervision, solution design, and hands-on development as part of a greenfield ServiceNow ITSM implementation project. Your work will include the creation of both a front-end portal and corresponding backend modules. This is a great opportunity for a knowledgeable professional who is ready to take on leadership duties and guide a team through a major IT service management implementation.
Unlock the potential of remote work in Uzbekistan, giving you the flexibility to work from home or access our office in Tashkent.

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Responsibilities

• Lead and manage a small implementation team, while providing technical guidance and support
• Architect and design comprehensive solutions on the ServiceNow platform
• Ensure the solution's alignment with business requirements and industry best practices
• Execute hands-on development including customization, scripting, and configuration of ServiceNow
• Oversee code quality and implementation of development standards
• Collaborate with stakeholders to convert functional requirements into technical solutions
• Perform code reviews and troubleshoot any technical issues that arise during implementation
• Stay updated on ServiceNow capabilities and continuously work towards improvements

Requirements

• Hands-on experience with ServiceNow, including front-end portal and corresponding backend modules
• Proven track record of leading and managing a team implementing end-to-end ServiceNow ITSM solutions
• Expertise in the technical areas of ServiceNow ITSM such as solution design, development, scripting, and configuration
• Strong understanding of ITIL processes
• Excellent problem-solving skills, including experience with code reviews and troubleshooting during the implementation phase
• Exceptional communication skills with the ability to clearly explain complex technical concepts
• English B2 and above

Nice to have

• Up-to-date ServiceNow certifications

We offer

• We connect like-minded people::
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth::
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
  • Free English classes with certified teachers
  • Discounts in local language schools, including offline courses for the Uzbek language
• We cover it all::
  • Monetary bonuses for engaging in the referral program
  • Medical & family care package
  • Four trust days per year (sick leave without a medical certificate)
  • Discounts for fitness clubs, dance schools and sports programs
  • Benefits package (sports activities, a variety of stores and services)

EPAM Uzbekistan is a team of technologists and innovators united by technology. In 2019, we opened our first office in Tashkent. Since then, we've built a continuously learning organization that helps its employees reach their full potential and achieve professional goals through learning. Our agile methodologies, client collaboration frameworks, engineering excellence programs, and hybrid teams offer many career paths and development opportunities.